"I am severely disabled, spend 95% of my time in bed...not by choice. Heavy steel bodybraces etc. Really break down mattresses quickly, so getting the right one is important to me. Saatva has been wonderful, working with me to craft just what I need. Excellent CustomerService from Kianna R."

"we have had our mattress less than a year and it has a lump in the middle where no one sleeps. Not only is this uncomfortable, but it looks like a cheap, poorly constructed mattress. what can be done?


Order #364536"

"Great customer service, and if the mattress is as good the customer service. I'll have one hell of a mattress. "

"Easy to order. Used chat and was helpful."

"I did my homework on the mattress and started my order online and was then asked by rep. if I NEEDED ANY HELP OR QUESTIONS ANSWERED, she gave me the phone number and we talked and order was placed."

"I've placed my order now.

Prior to that I emailed Saatva related to verification that my planned support for the new mattress would be sufficient. No answer yet.

Sooooo I'm going ahead with my planned support, but not pleased that with all your concern as to delivery details my attempts to plan a support configuration is ignored. Hopefully the rest of this maiden online mattress purchase will go better."

"I had been communicating with Saatva over several weeks about mattresses for two rooms. We ultimately chose a local store from which we have bought major items for many years (and been very satisfied) as the source of the first mattress and Saatva for the second (with a frame.) I asked Saatva reps many questions in the online chat room during several interactions and ALWAYS got prompt and accurate answers. At no time did I feel the slightest bit of pressure to buy the product. If the mattress is as good as the customer service, I will be very pleased."

"I used the instant message chat function 3 times. Each time I was given information that helped me with my decision on what level, and size to purchase. "

"I expect that most people do a lot of research when spending over $1,000 on anything. I did TONS of research and decided that Saatva is probably the right choice for me. The trial deal helped me make the decision to go with Saatva. When I went to the site and actually pressed the "buy" button, the annoying "chat" box kept coming up, repeatedly asking if I had any questions. Well I pressed "buy" so why ask if I still have questions? I minimized the chat box, but then it appeared again. I never initiated a chat or responded to the one that popped up. I think it would be better to have an easy to click "initiate chat" button, rather than have the chat pop up. Other than that, it was a smooth and easy process. I just got the confirmation and it said that someone would phone me from the delivery service between 7 and 15 days after placing my order. When I buy anything online, the next day I get an actual date to expect delivery. I think most of your customers would appreciate getting an actual date (or tight date range) to help anticipate when a mattress will be delivered. Keep in mind, it's a $1,000+ purchase. Should I expect NO contact from anybody in the next 14 days? And then should I call if I don't hear from anyone by day 15? It would be much better to say things like "we're building your mattress," or "we're contacting the delivery service," or "we're putting it on the truck!" Keeping consumers informed is the new and preferred way to market. (As you might expect, I'm a college marketing professor and I run a marketing consulting business that helps companies like yours deal with issues like this! If you want to talk more, let me know.)"

"I found the ordering process to be simple and straightforward."

"Bought a Saatva mattress yesterday and am super excited to receive it, my on line buying experience was hassle free. I had to make a phone call to your company for a question and had an answer immediately. Your staff was courteous and knowledgable. Hope this mattress is everything I hope it will be. Thanks, Trudy"

"Purchasing was east and fast. Sattva salesperson was courteous, professional and informed.
She promised to stay on top of my order because I need a special delivery date, which I appreciate.
Now to get the mattress itself. Hope it's as good as it looks."

"Just ordered my new Saatva a couple of days ago! Can't wait to try it out, but in the meantime, I just want to say that Customer Service was great! Every question was answered quickly and thoroughly. "

"I googled those words, mattresses made in USA and Saatva came up. It was several months ago. Just made the purchase, with some fine assistance from the chatgirl. I'm expecting a wonderful bed in a couple of weeks. So far so good."

"So far so good. We can't wait to get our first "real" mattress. We went the cheap route with our last mattress and we are hating life! So sore from SLEEPING....SLEEPING! That's not right. So we are counting down the days until we get our new mattress and can hopefully sleep without pain!"