"I have purchased a couple machines from SainSmart. The first was had no issues and I didn't need to contact SainSmart for anything. The second one seems to have had a rough time in shipping. I have worked with SainSmart on the issues created by this and they have stepped up to make things right. There were some assembly issues; one of which I figured out before they got back to me and another where their solution was not acceptable. By then, I had devised a solution that turned out to work well.
I have enjoyed working with SainSmart and I feel they do care about their product and their customer's experience with them."

"I had a problem with the heated bed on a 3D printer I bought from them and didn't realize that was the problem until a month after the year warranty was up. They shipped a new bed off immediately. I had it within a couple of days."

"high quality, and fast service"

"Everything was delivered as promised."

"Lynne is fantastic always there to try and help you solve your problem and come up with solutions.

Keep up the good work.

by the way please send me a Proover on trial for a review!! haha "

"I ordered 3 items. 2 came without issue. The 3rd was cancelled, due to availability. Refund came before I knew the part was cancelled."

"Finished the assembly February 3 and had problems with the software and drivers. Notified Technician support and still waiting for a response 10 days later."

"I ordered the 3018-MX3 CNC and I was very happy to receive the product after 10 days (shipped to Greece). I contacted Sainsmart twice, once for a tracking number and once for the invoice and they were very helpful and replied in a timely fashion (I had a reply in the first 24-48h). I can confirm that the product is exactly as described in the website, nothing was missing and the product quality was as advertised. Overall I think Sainsmart offers very good service and I'll be purchasing goods from them in the future."

"Fast and reliable shipping, great prices, and a decent selection on products. "

"My CNC machine arrived quickly. I’m eager to set it up and grt carving! "

"When I purchased the machine I tried contacting them multiple times through multiple avenues they have for contact information on their site and did not get a response for almost a week later in which they were still no help. Really really terrible customer service."

"This has been a good CNC trainer for my Introduction to Manufacturing class. Shipping was fast and tracking was accurate. It was easy to assemble. Once assembled it was ready to go and I did a few test cuts. I have found the offline controller very handy as I don't have to have it hooked to a computer. It is a little noisy. So using the offline controller the CNC can be used in a different room.

I have preloaded the micro sd card with some simple designs. My students use the offline controller to zero out the machine and run the program. We will soon be learning to write some simple NC code and run them on this CNC. So far the students have enjoyed running it.

I feel like this has been a good value and will be a good learning tool. If something breaks it should be easy (and inexpensive) to fix. "

"Ordered an item but forgot the coupon, sent an email and was immediately credited the coupon discount. Item delivered quickly, couldn't ask for more."

"I received the product within a week. It was very well packed. The assembly details seemed very brief at first glance but, I had the machine constructed and running within an hour."

"Ordering was easy and service was excellent. Will order from vendor again."