"All my orders from Sainsmart have been great ! "
"CNC 3018-pro with laser ordered 2 weeks ago, not yet shipped."
"All well, nice boxed, well documented, fast delivery...but had to pay extra taxes!
"
"Got my order pretty quick and in perfect condition"
"I had a shipping issue, damage by carrier. I handle fast and beyond expectations. I have already placed additional orders. This is how customer service should be done!"
"Got a great deal on the Sainsmart Ender 3. Really happy with their upgrades/customizations. Had one wonky part and got a replacement in like 3 days. Strongly recommend!"
"Got my CNC router in short order. However, a defective part kept me from finishing assembly. Despite the distance (US to China) and time difference, SainSmart Customer Service did a great job getting me a replacement part in less than a week! From China! "
"Customer support is responsive within a day and very courteous and helpful. Tested out the TPU filament and I am very impressed with how it prints. This was my first time printing in flexible material and had no issues at all. The black TPU is very shiny and looks good. It's flexible but not elastic which I think makes it easier to print. Recommend giving it a try."
"I had an issue with a piece of hardware in one of their printer kits, and despite purchasing from a 3rd party SainSmart promptly shipped a replacement part. I used to think resellers were the same, slapping their name on a Chinese product, marking up the price a bit, and then forgetting about it. This proved me wrong; I'd happily purchase from them again for the confidence of reliable customer service and support - Thank you Ryan! "
"Colis non livré ( osiloscop ) et colis incomplet il manque le câble USB pour les mises à jour du micro logiciel ( MDP-P905 )"
"control board died. Ordered new one, worked"
"I know this is a Chinese company, but you might not think so.
I have bought two products from them and I will go back again and again.
Fastest shipping I have ever seen, packed with care, and they even give you extra hardware. Most others always have a couple of missing screws and washers.
I have heard they have great Customer Service, but I have never needed any so far.
The best part is the products have exceeded my expectations. If you want higher quality you are going to pay at least twice the price."
"The quality of the stuff I had ordered was way beyond what I had expected for the price. Steal of a deal, even if it's not on sale!"
"I ordered an item on 12/3, by 12/10 i noticed it never shipped. So i reached out and customer service rep Ryan responded to me very quickly and let me know he was on it. By the next day i received shipment information! Unfortunately another 4 or 5 days went by and i noticed the tracking was never updated, i let Ryan know what was going on and informed him I desperately needed this item by 12/20, which should have been no issue by ordering it on 12/3. Ryan came to the rescue and made sure another item was shipped and it arrived today 12/19.
This gift will hopefully mean a lot to its recipient and i am SO grateful Ryan was attentive,helpful, and responsive. Fantastic customer service!"
"everything was great will shop again"