"I really liked the filament's quality and it is really easy to print. The sellers are also very nice. "
"The web site was convenient to use. The order came within the time indicated. It was well packaged and undamaged! The product was as advertised! Thank you!"
"It was canceled "
"Everything was as agreed, I recommend."
"GOOD little machine. Just right for the jobs I do."
"They canceled my order with discount although product was still available on their website."
"This was my first purchase, I tried entering a discount code that wouldn’t work. I placed my order and in the comments I put the code. Within 2 hours of placing the order I received a email notification of credit! Wow! The product I ordered, wow! I put it together I just need to figure out how it works! Great quality!
I’m very impressed with SainSmart!"
"Fast Delivery to Germany !"
"I have been using the STB5100 motion control board for a while and it has proved to be easy to configure and setup with MACH 3. It works very well.
Also, Ryan and team at Sainsmart responded promptly and effectivly when I had a problem that needed to be resolved. I always am concerned that sellers may not respond when you have an issue, but this was certainly not the case with Sainsmart!
I would recommend this product and company. Great customer service!"
"Purchased an outstanding SainSmart Ender-3 Pro 3D printer on Amazon. Assembly took less than 2 hours before starting the first print. Printer produces good quality prints. Contacted customer support when I thought that an inferior power supply was included. Customer service was quick, friendly and competent. Turned out that I didn't look hard enough for the product label. I very much like the SainSmart team and their extremely budget friendly products. Way to go SainSmart! Keep up your great work and attitude..."
"Very good for the help and the support
Very good for the tracking of order
A little floating with the tracking (tracking not actualized....)
But at the total it is a good reseller"
"Every 3D printer I own is from Sainsmart. They have delivered on customer service, tech support and every other facet in an excellent manner. Highly recommend and will definitely purchase more from them."
"Ok purchased 6 of the 8ssr boards through amazon in 2018 for Christmas lights all worked great!
So in april2019 I decided to double up an ordered 6 more direct from sainsmart as was a few bucks cheaper . In August when tested all worked . In nov 2019 show set up to run and lasted 2 days before had any issues then went a little sticky . Sent email to sainsmart explaining the story and customer service went into action and solved my problems in my opinion as quickly as possible!
These guys are great the product is great and they stand by it as well .
Definitely recommend!
Thank you Ryan for your excellent support to get me back up and running ! Merry Christmas !"
"Placed two orders and the second one I picked the wrong item. Contacted them through the link on their website.
Received a response with instructions explaining how to return the item and get a refund in a very timely manner.
Return sent, processed, refund notice received and correct item ordered all in three business days.
Will I buy from Sainsmart in the future? No doubt."
"After receiving my router kit, I thought it was missing a pack of end mill bits. I emailed them and they, promptly, replied telling me that it was sent separately in order to get the rest of my order quickly. I checked the mail that same day and had a package with the bits. They expedited the shipment at no cost to me so that I would have a good experience with them. I would, highly, recommend Sainsmart and will purchase from them in the future.
Also, I ordered the 2.5W laser engraver to go with my router. Upon set up the laser would come on at full power but not turn off when commanded. SainSmart sent me a new control board which did not correct the problem. Then they sent me a new laser. The first laser was not compatible with the control board that I had. The connection ports are color coded (white to white or red to red). So if your control board only has a red port to plug your laser in to, the laser must also have a red port. Long story short--SainSmart went above and beyond to correct this issue and I would, highly, recommend them."