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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
5/5

2019-03-13

robot arm base/arduino

"delivery of good parts very quickly, I am very happy with the purchase"

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Verified
4/5

2019-03-13

Easy & quick

"It was quick and easy purchase."

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Verified
5/5

2019-03-13

Very fast delivery in Taiwan

"I received my order in just a few days, I did not expect the delivery to be so fast."

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Verified
1/5

2019-03-11

Product not received

"I ordered a product in early February. March 11 and NO UPDATE, NO DELIVERY
"

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Rep reply posted 2019-04-06
A rep from Sainsmart.com, SainSmart, has responded:

“Sir,

We are sorry for the shipment delay. Fortunately it delivered finally.

Normally the tracking information will be updated to your order page and you need to click the tracking to check the shipping status.

If you need any help from us, please be free to contact us via support@sainsmart.com

Best regards,
SainSmart”


Verified
5/5

2019-03-11

Warranty issue

"Were very quick and helpful with a warranty repair. Very happy with 3D printer."

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Verified
5/5

2019-03-11

Awesome customer service

"I got a SaintSmart Pro32 soldering iron from Amazon. I got mine broken after a few uses, so I guess I might have gotten a faulty set. Contacting the customer service was not a big hassle. I got a new set free of charge, less than a week after contacting them. Will buy again in the future!"

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Verified
5/5

2019-03-09

Excellent experience

"Quality item and reasonably price. Did exactly what i needed it to do.
Highly recommend!
"


Verified
3/5

2019-03-08

Beware, some item may sold out already.

"Some item may sold out already and sainsmart won't tell you untill you receive the package.
Mail to the seller before you place an order.
"

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Rep reply posted 2019-04-06
A rep from Sainsmart.com, SainSmart, has responded:

“Sorry that sometimes our system didn't update the online available quantity timely. We will try our best to avoid this issue then.

Best regards,
SainSmart”


Verified
5/5

2019-03-07

Very pleased!

"I had not even heard of Sainsmart until a Google search showed they had a part I was wanting to buy at the lowest price. I checked them out on Reseller Ratings and they had good reviews. I ordered and they quickly delivered the product and sent me several emails informing me of the progress of my order. I will definitely buy from them again."

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Verified
5/5

2019-03-06

Great Shop

"Got everything Pretty fast. The support was pretty good. So i had an great expirience"

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Verified
5/5

2019-03-06

Sainsmart is a smart choice

"3018 Pro - Delivery was superb and well packaged. Bought the laser option too. Have not assembled yet, but it looks like a couple of hours at the most. Compare that to my 3D printer that is taking days and still not done. Instructions appear concise, again unlike those of the 3D printer. If a more powerful spindle motor option was offered, I would likely have bought that too. Fortunately, the ER11 collet was pre-installed on the spindle shaft. Obviously not a compete with a Bridgeport mill, but appears solid for a table-top unit. Ability to handle soft (hardware store) aluminum is a real plus."

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Verified
5/5

2019-03-06

Amazing Service

"I contacted customer support regarding a problem i was having with my CNC spindle. Without any fuss or complications they sent me a replacement part in just a couple of days. I am thrilled to find a company that is so helpful and responsive. I'll defiantly be shopping with Sainsmart again. "

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Verified
5/5

2019-03-04

Sainsmart boards

"A lovely experience from start to finish, fast dispatch and tracking a doddle. Will do business again."

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Verified
5/5

2019-03-02

TS100

"Good product, fast delivry !"

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Verified
5/5

2019-03-01

Fast and professional

"Fast delivery and excellent products."

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