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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
4/5

2018-12-19

Not Bad

"Very easy to put together, took about 2 hours to assemble. CNC Router did exactly as advertised, the reduced star is because they could helped with a CAD/CAM software program as well, for beginners. If you have software and/or are familiar with them, this is a 5 star. For a beginner this is a 3 star, so all in all 3 star that could easily be a 5 star."

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Verified
5/5

2018-12-18

Awesome service and quality

"The products are packaged excellently and the quality is perfect"

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Verified
1/5

2018-12-17

I hv not receive the item

"I hv not receive the items!"


Rep reply posted 2018-12-18
A rep from Sainsmart.com, SainSmart, has responded:

“Hi Sir,

The shipping service you have chosen is Free Economy shipping (20-35 business days) . Parcel shipped on 4th of December, tracking status shows:
2018-12-14 00:00:00
The item is on transport to the country of destination, SINGAPORE

You can also track it : https://www.trackingmore.com/postnl-parcels-tracking.html?number=RU266956826NL

The parcel still in normal transit and please be patient to wait for it. If you need any help from us, please contact us via support@sainsmart.com

Have a Very Merry Christmas and a Safe and Prosperous New Year!

Best regards,
SainSmart”


Verified
4/5

2018-12-14

Customer Service

"My shipment was really fast but was missing a thing, which happens, and Lynn refunded me perfectly. No questions asked. Will buy again."

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Verified
5/5

2018-12-13

Great product!! Great Price!!

"Great product!! Great Price!!"


Verified
5/5

2018-12-06

Product return experience.

" There were not any problems returning there product."


Verified
5/5

2018-12-11

Lynn

"Lynn took care of the issues quickly and professionally. Thanks!"


Verified
5/5

2018-12-11

Perfect ideas for all us geeks

"Sainsmart has always been fast on their delivery and the quality, unquestionable. This is not my first order with this company and I'm always impressed with how fast things arrive and the excellent condition they are in. This order is for a six axis robotic arm and I'm excited for my son to be able to enhance his programming skills with real world results thru the robotics. I'll be ordering from Sainsmart even when I have grandkids some day. I highly recommend these folks."


Verified
4/5

2018-12-11

Good products, decent pricing, descent support

"Easy to buy, good products, delivery as promised. Could use better English and more detailed product manuals for some of the stuff "


Verified
5/5

2018-12-11

Great experience

"Quick shipping to France (from Germany, so no long delay as for other usual APAC shipping), packaging very secured and net, much appreciated."

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Verified
5/5

2018-12-11

Great customer service!

"Easy to order, shipped right away and customer service couldn't have been more helpful -- thanks Lynn!"


Verified
5/5

2018-12-11

Great seller

"Fast shipping great quality. I am satisfied."


Verified
5/5

2018-12-10

efficient - on time- functional website

"did everything as stated, communication great"


Verified
5/5

2018-12-10

Great Experience

"I ordered the 3018-pro engraver. The unit came in pieces as expected but was well packaged. Although there were some left over metal shavings in the package/stuck to some of the pieces, it was nothing that a blow from an air gun couldn't handle. Assembly went well, the instructions aren't supper detailed but they do show the correct order and a few critical measurements for assembly. Got the unit together in a few hours and got it running on the example programs in another hour. I did have an issue with the x-z axis where the bearings were grinding, I emailed customer service and they promptly sent me a new head head assembly (from China and it arrived in 4days!). The new assembly worked perfectly. Looking forward to making some cool stuff and buying some more sainsmart products in the future."

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Verified
5/5

2018-12-10

DDS 140

"The DDS 140 is a great PC-Based USB Digital Oscilloscope and reasonably priced.
Support for software updates was quick and helpful.
"