"I bought a USB oscilloscope to do work on hobby electronics. It was a good price but the shipping time was at or over the maximum estimated time and the package was damaged in shipment due to poor packing. But I eventually got it and it works. So I guess it is OK. "
"Great machines awesome service. Always responded quickly and efectively to my questions. Thanks!"
"Arrived a few days early. Great look and quality compared to other small robo arms. No assembly instruction sheet enclosed and online instruction video is not thorough on a few details. Still... I’ll be a return customer. "
"Overall, the instructions are ok because there are pictures, but SainSmart should label their parts; especially those in the bags. The instructions left me guessing which part(s) are needed where. If labels where added, I’d bump the rating up to five (5) stars."
"Items were as described, no problems."
"I wrote Sainsmart using their online tools requesting support to connect my laptop to their 3D Printer. No one responded. I tried a second attempt to acquire support Again no response.
This lack of support combined with week at best installation support makes me regret buying this 3D Printer which is to bad as I believe with the right support they could have a winner on their hands.
Regards, Russ Sobolewski, ****@****. ***-***-****"
“Hi Russ,
We just checked all our email inboxes and confirmed that we didn't get any message from you. We are afraid that your message didn't reach us successfully. So sorry for that.
Our support team will contact you soon to offer help.
Best regards,
SainSmart”
"Fast shipping and delivery. Wouldn't hesitate to reorder."
"Out of the blue I get an email for "free stuff" from Sainsmart. I've shopped there for lots of years, but I was skeptical. It turns out that it was all good. I missed a few of the best deals as I'm sure they went quickly and I a bit slow in catching up to my email. Since it was free, it was of course, the best deal I have ever gotten from anyone PERIOD. As I said, I have gotten lots of stuff from them over the years and I expect that to continue indefinitely. Thanks guys."
"Every time I have ordered from them, I have gotten exactly what I asked for. The service is quick, and they have a lot of documentation and help on the web site. They are a real maker resource."
"Nice products. the 3018 pro is easy to assemble. Program works good. I am new to CNC and wish there was an EASY program to design and eventually create a project. Very frustrating but that's not a SainSmart issue. "
"Very Frustrated and very unsatisfied, I did trusted the website placed an order and never got the product,the customer service response is very slow, will not use it and recommended it at all."
“Have offered solutions a full refund or free replacement although the tracking number shows the parcel has been delivered to your shipping address already. We are always doing what we can do to resolve any issue for you but we do need your cooperation. Thank you!”
"Package arrived quick and the tpu filament prints great"
"we cannot judge, it is not delivered yet !
"
“We are sorry for the shipment delay. Our support team will contact you soon to offer solutions. Any issue, we suggest that you can contact us via support@sainsmart.com. We are ready to resolve any issue for you.”
"I had my questions answered promptly prior to ordering the product. The item arrived in excellent condition and as described. It was shipped from China so it did take a few days to arrive, but did so with no problems. I had no issues with the order at all and would use them again."
"Proper delivey.
First impression of the board looks good."
A rep from Sainsmart.com, SainSmart, has responded:
“Thank you for your valued suggestion. We will add the labels on the parts. We do appreciate all the suggestion and feedback from our customers, please kindly contact us via support@sainsmart.com. ”