"My device died after a few weeks, and sainsmart helped me through the process. Very simple!"
"The order process was excellent even to get an additional 5.00 discount when i couldn't use two coupons. Delivery was 6 days, suprizing. Faulty part wil;l be delivered in a couple of days. Good staff. heads and shoulders over the competition. Will do further business with them. Note about quality their unit amongst the other clones is much better, better table construction and materials. Just completed assembly, and it works well, will be wearing it in shortly. Thanks sainsmart for an excellent shopping experience. When problem was found in zx axis support, replacement sent out in one week. Very good service"
"Package today in the box at entrance. A week extra to the bureaucracy. Beautiful"
"thanks ,
very helpful at support
got my goods with 4 packages :)"
"very good customer support, thanks!"
"Product is excellent & quick shipping
Will buy again, thank you SainSmart."
"I was expecting to receive the package the 28th of December but I still haven`t received it"
"Thirty days to receive the good, but mostly no manual, no instruction for use the device."
“We have sent the manual to you already. Any issue, we suggest that you can contact our support team via support@sainsmart.com”
"Order prepared in a short amount of time, shipped fast, and great product with instructions. Couldn't ask for more."
"I have been very happey with the level of service I have been given after sales. I have not had any issues with my CR-10 Plus, but whenever I had a question they would answer within 24hours. Very highly recommend you make a purchase through their company!"
"Product was delivered with a broken part.
Support hotline replied fast and friendly.
Spare part shipment from China to Europa was unexpectedly fast.
Will order from them again.
"
"Arrived earlier than expected. Easy to assemble and all functions are working well."
"Customer service was excellent"
"I ordered something my husband wanted for Christmas (an oscillator). It arrived much faster than I expected (nearly ruined the surprise, but it worked out!). It was exactly what he wanted, and he seemed happy with it."
"Everything delivered quickly and with excellent communication. "
A rep from Sainsmart.com, SainSmart, has responded:
“We are sorry that your parcel was stuck for customs clearance. We will help you to resolve this issue. ”