"I placed an order for a project a client requested, When the client canceled the project Sainsmart was understanding and fast issuing a refund. Will definitely work with them again."
"Great Service Very helpful and quickto respond"
"Very compact and versatile Oscope. "
"great service and product"
"They provided me with one of the best support I've ever had with an online store"
"I ordered an LA104 logic analyzer module, took advantage of a promotional discount, and used the free shipping option, fully expecting it to be two to four weeks before it arrived. Within five days I had the product in hand! It's a great little module, good for I2C monitoring and decoding, as well as a multitude of other uP related functions. I couldn't be happier with the whole experience!
"
"I have received, but couldn’t use yet, the Assembly Guide is missing!"
"Excellent service, would buy again here for sure"
"Great response on the delivery."
"Ordered but then they said could not deliver."
“We only have that item in EU warehouse which cannot deliver the parcel to your address. We also have added the note EU-Ship to EU Only on the listing. Your understanding will be greatly appreciated.”
"One of my two orders didn't get delivered due an USPS mistake. I notified SanSmart and they were willing to ship me a replacement just to reach the customer satisfaction.
Fortunately I got my order delivered by a neighbor so they didn't need to send me the replacement, but the most important thing is that they were willing to solve their customer problem, even if that was not their caused by them.
That was my first of many orders with Sainsmart."
"But it was delivered as promised. I'm happy enough, would buy again."
"Great seller, item took less than a week to arrive from China. Satisfied with the product, very good quality."
"Ordered Uno learning kit ultimate edition (bai). Ad says (updating projects manual and code for the kit, we provide all-rounded after sale service and support). Got kit with no parts list, no manual, no pin outs of boards, no part numbers on boards to ID what the board is for! NO info made more learning not possible, and no way to order more parts. All of that, makes this product ****!!! Glenn T. Gray Lead FA electronic tech. "
“Yes, we provide all-rounded after sale service and support. We have sent all the documentation about this kit to you already. We are happy to offer any help and hope all our customers can contact us via support@sainsmart.com at first if you need any help. Thank you!”
"Really wide selection of IOT products."
A rep from Sainsmart.com, SainSmart, has responded:
“Please download the Assembly Guide from this link: http://wiki.sainsmart.com/index.php/101-20-110
For environmental protection, SainSmart will not print all the documentation( Some code source cannot be printed ). We suggest that you can use the sku or keyword to search in our wiki: http://wiki.sainsmart.com
If you cannot find the documentation you need, please contact us via support@sainsmart.com We are happy to offer help. Thank you”