"Delivery was lightning fast. Slight mix up was addressed immediately and resolved to my satisfaction."
"I needed a dual motor controller for my project and Sainsmart had what I needed. The price was very reasonable too."
"Ordered off the Sainsmart website. Kept checking the package tracking link from the email they sent, but it never showed that items were shipped. Everything arrived on the 10th day however. Shipping box was in excellent shape, and parts were as ordered. Will be ordering more of the same items in the future."
"Easy online transaction - totally as advertised, quick shipping, everything arrived in good condition. Can't ask for more!"
"Prices among the most competitive worldwide with an unrivalled shipping service. 4 days from order to my door really is a new record for me! Their tpu is the best I have used from any company also."
"Easy to assemble
."
"Heating up great holds good
Wish it would have been shipped in a box not a envelope manufactured box was crushed!! Hope it did not damage it internal!"
"The package arrived a little bit late, but I built it immediately, and everything is now exactly as I want. By the book, I could say..."
"I ordered my board weeks ago. I'm still waiting. However I got good response from their customer service when I asked about cancelling the order, which is why I give them a 3 star rating. Unfortunately they said I would need to refuse delivery or return the board after I received it to cancel the order. So I'm still waiting. Maybe today."
"I have purchased the big a** printer Creality CR-10 S5 from SainSmart. They were very helpful with their great assistance before, during, and after purchase.
After receiving the well-packed semi-assembled parts I found out (after full assembly and first 3d prints) that there was a problem with the aluminum bed that holds the building glass is not perfectly FLAT (a manufacturing defect). I contacted SainSmart support team, sent them all the pix that show the defect clearly and they didn't hesitate to acquire a new one from the manufacturer and sent it to me with no charge at all and no delay!
I am super satisfied,
thx SainSmart team
Your assistance is most appreciated :D"
"Easy to use site; fast shipping with no issues!"
"The Device is Working Perfectly and amazing customer Support team . Im satisfied with my purchase and after sales support given"
"The equipment works very well. The cost and value is great!
The only two minor drawbacks are the oscilloscope's manual needs more explanation and the shipping tracking was very late and confusing.."
"IT HAS NOT ARRIVED YET AND DO NOT KNOW WHERE IT IS SINCE THERE IS NO INFO IN THE US FOR A CHINESE TRACKING NUMBER"
"The delivery expectation was 3-5 days, expedited and it arrived 3 days later - brilliant"
A rep from Sainsmart.com, SainSmart, has responded:
“We are sorry for the shipment delay. Our support team have contacted you to offer solutions. If you need any other help from us, please contact us via support@sainsmart.com”