"Paid on 28th of mai
Send by Sainsmart the 6th of june ...
Actually (the 12th) still in transit."
"The product I ordered was shipped quickly and is very good quality. I will be referencing them in my noble acceptance speech for my invention of programmable, edible toilet paper."
"very good seller! I receive the package in excellent conditions! :)"
"Very satisfied with the products, but some are too expensive as "A4988" "LCD12864" "....." while I continue to buy them elsewhere."
"Great Service. I order a TFT display and was having problem with the programming. Their support group send me all the information I needed. I have come to order item from a company that supports it's customer instead of the lowest priced place."
"Pleasantly surprised to receive the goods after a bit over 3 weeks when it was expected to be 5-6 weeks. All components are good quality and well packed except for one flat ribbon cable that has many visible dents from the PC board sharp tips that was packed above that cable. There should be better protection for that flat ribbon cable. I tested everything and they all work well except I didn't have the chance to test the touch screen driver yet. I wasn't told that it will take 5-6 weeks to deliver during the checkout process. I only got that info after I had paid. I was not thinking that it would take that long. The touch screen kit should also have mentioned that an 12V adapter (not included) will be required. I also got charged extra for the camera since I selected to be shipped from the US but it ended up getting shipped from China with the touch screen. "
"Fast delivery and good custom service and warranty issue handled perfectly!"
"Haven't recieved my purchase yet & couldn't get the tracking number to work."
“Dear James,
Thank you for your purchase.
Your item has been shipped out via USPS and the tracking number is {9400115901147651258814}. You can logon the official website www.usps.com to view the shipping status. It generally takes about 10-15 business days for cross-border transaction. Sometimes weather or transportation can impact the delivery. Please arrange someone to collect the parcel when it is about to arrive. Your understanding and patience will be much appreciated.
If you have any other question about the item or the logistics, please feel free to contact us. We will be around you within 24 hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"im not recived yet my order."
“Dear Javier Lorca,
Thank you for your purchase.
Your item has been shipped out after receiving your cleared payment. With the tracking number #{RP316663204SG}, you can track the shipping status from website .
As to the economy cross-border shipment you selected, the Delivery Time is generally 25-35 Labor Days (approximately 5-6 weeks), and specific shipping time should depend on local transportation and shipping address. Your understanding and patience is greatly appreciated.
Gmail, Yahoo!, and Hotmail can mistakenly block Sainsmart messages as spam, and many of our customers who have these addresses don't receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here's how to do it with Gmail, Hotmail, and Yahoo. http://wl.s4m2.com/gmail.php.
Should you have any concerns please feel free to contact us. We’ll be around you within 24 Business Hours, and we are sure any problem can be solved in a satisfactory way.
Regards,
Edith
Customer Service”
"The website advertised a 5% discount with the coupon code COOLDUDE, but during the checkout process there was no obvious place to enter it. If you are going to advertise a discount, make sure it is clear where to enter the code.
Also, a choice of courier would be nice. My experiences with DHL have been negative, and I feel that they do not value their customers at all. Given a choice, I would never use DHL again."
"i was somewhat dissatisfied because i was charged an extra 10$ on my statement, and it takes 35 DAys? thats crazy"
“Dear customer,
The item(SKU: 20-013-106*WB) you have ordered is $43.99.
We only have charged you $41.79 in order#100038404, which you also get $2.20 off. We have nevered charged an extra 10$. Could you please check it again?
Here is our shipping policy for your reference:
For Standard shipping:
Free to United States, United Kingdom, Canada, Australia, Germany, France, $5 to other countries. (While for Remote Area, the shipping will be calculated based on Weight VS Destination.) It will reach you 20-25 business days.
For Express shipping:
It's based on weight and destination. You can get the express shipping rate at checkout page. Order(s) over $150 will be upgraded to express shipping as a special accommodation(Remote area not included) . It will reach you 3 to 5 business days by UPS and DHL but 10-15 businesses days by EMS.
Kind Regards,
Edith”
"after shipping me the wrong thing, twice.
they gave me a refund
what would serve your potential customers well, is to be able to read our entire interaction in context and let them see how it happened.
do I have your permission to post all of our email communications unedited. for this order?
"
“Hi Chris,
In the first delivery, you said you have received the order#100037577 without some parts. We were sorry for your problem and more than happy to assist you in receiving an exact replacement, and ship it out ASAP.
In the second delivery, you still tell us that you have mising parts in the replacement. So we propose that we will reship you another new kits or issue you full refund after you have returned those two kits you've received to us. However, you tell us that you have given the first kit to your friend and you're not going to return anything to us.
Under this circumstancese, Sainsmart does appreciate every customer's business, and we try our best to reduce customer’s loss. So we have full refunded $34.99 to you and do have shipped two kits(20-013-308) for free.
May I know how can we provide further help to this matter?
dl-all customers
Regards,
Edith
Customer Service”
"I did appreciate your quick process to send my purchase. In fact, I could receive it from you almost the same as from the domestic internet-shop in Japan under good conditions.
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"Unit is defective and reseller has not contacted me back to try to resolve the issue."
“Dear customer,
May I have your order ID so I can locate your order? From your detailed information we can have a comprehensive grasp of this case and offer you possible solution. We do appreciate your cooperation in advance!
Thanks for your understanding in this matter.
Look forward to your reply.
Kind Regards,
Edith”
"I received the product in good condition, and it works great!"
A rep from Sainsmart.com, SainSmart, has responded:
“Dear Nicolas,
Thank you for your purchase.
With the tracking number #{RP316471535SG}, you can track the shipping status from website .
As to the economy cross-border shipment you selected, the Delivery Time is generally 25-35 Labor Days (approximately 5-6 weeks), and specific shipping time should depend on local transportation and shipping address. Your understanding and patience is greatly appreciated.
Should you have any concerns please feel free to contact us. We’ll be around you within 24 Business Hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”