"I didn't receive a user's guide or a tutorial with the very complete Arduino Uno kit.
I thank you if you can help me.
With my best regards,
Jean Louis Genicot"
"Everything was as advertised and delivered remarkabley quickly. "
"They promise to email you a status with in 48 hrs but actually fail to get back to you at all after payment, I had to chase them by email to get a status.
My Order number is this: 100042777
Where is my parcel??????????????????? , its already late, I need it ASAP.
"
“Dear customer,
Thank you for your purchase.
Your item has been shipped out after receiving your cleared payment. With the tracking number #{RL134960234CN}, you can track the shipping status from website .
As to the economy cross-border shipment you selected, the Delivery Time is generally 25-35 Labor Days (approximately 5-6 weeks), and specific shipping time should depend on local transportation and shipping address. Your understanding and patience is greatly appreciated.
Should you have any concerns please feel free to contact us. We’ll be around you within 24 Business Hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"they were late shipping out my parcle and it has still not arived i am afraid that i am going to have to go to paypal and get my money back, i am going to give it a few more days maybr the post messed up but i seriously doubt it"
"item was not received.
no tracking number was provided.
never received confirmation that the product was shipped.
no communication "
“Dear customer,
Thank you for your purchase.
Your item has been shipped out after receiving your cleared payment. With the tracking number #{RL134960319CN}, you can track the shipping status from website .
As to the economy cross-border shipment you selected, the Delivery Time is generally 25-35 Labor Days (approximately 5-6 weeks), and specific shipping time should depend on local transportation and shipping address. Your understanding and patience is greatly appreciated.
Should you have any concerns please feel free to contact us. We’ll be around you within 24 Business Hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"I didn't receive item with order #100042279 and SKU 20-011-208-FBA DE.
"
“Dear customer,
Thank you for your purchase.
After reviewing your order #100042279,we have found that your order is in transit and we believe it will be reaching you in 2-4 days.
We will keep updating shipping information for you by email.
Best regards,
Mannie”
"Takes a little while but it was overall a great experience"
"Figuring out the website was difficult for me. I will have to spend more time with it
A spot for a PO would be nice."
"I had order the Arduino board and its starter kit last week. I got any discount coupon when order that so it was cheaper devices but still high quality. Today I got my order and everything is complete. I am so satisfy with this service."
"Excellent Seller and support team. My package was shipped the next working day I ordered but wasn't delivered even after 2 months and possibly lost in transit because I chose the standard shipping to India. I contacted the support team and they constantly kept in touch and updated me the status. When all hope was lost after two months of non-receipt they themselves approached me with the solution of re-sending a new package for no additional cost which I agreed. However I requested them to ship this time via the premium service for which I paid the additional shipping charges only and the package was delivered in 3 days. Many thanks for the Sainsmart support team for the great help and support. Good Job !! Definitely will shop again."
"Has already been one week with no shipping notice. Last email was 5 days ago--customer support said order would ship in one to two days."
"Here is a copy of the email I have sent to sainsmart support in regards to my order. as of yet I have not received a response.
_________
can say I am honestly not impressed, received my package today that I had ordered. there are some pieces missing, as you can see from my order and description of what I had ordered I am missing the following items from my package
2x raspberry pi 2 clear enclosures
2x fans for the enclosures
damaged in the box is both of the raspi GPIO shield V1.0, pins on both are folded flat and unuseable
1 of the breadboards when I tried to plug the jumper cables into it it passed straight through the bottom? I have never had this happen on anything else I have ever purchased for breadboarding?
please let me know how quickly you can have the pieces here I am missing."
"My order is in transit. However, Sainsmart customer service is very pleasant and efficient. "
"Very Sad, I have got my TFT LCD with many scratch on it ,though others are okay."
“Dear customer,
I'm so sorry for your problem.
May I have your order ID so I can lodate your order and find out what you have ordered?
So I can submit the request to our product center for more assistance.
Surely we would do whatever we can to help you out.
I hope you are having a wonderful day!
Kind Regards,
Edith
Sainsmart Customer Service”
"Order was slow and the associated instructions are very vague"
A rep from Sainsmart.com, SainSmart, has responded:
“Dear customer,
Thank you for contacting Customer Service. Could you please email us via support@sainsmart.com with your order ID?
So I can loate which SKU(Product) that you've order, and help you better.
I hope you are having a wonderful day!
Kind Regards,
Edith
Sainsmart Customer Service”