"A week past I'm still waiting for my delivery... Needed it for school project and shipping still didn't come... If I knew it'll take forever would've shopped on different website. "
"Great products, great service."
"You deliver as promised. Thanks."
"The courier left without leaving notice of attempted delivery TWICE according to the clerk who took my complaint.
How was I to know?
So it's only 3 days later that I went to the DHL tracking page and found this out. One more day and the package would have been sent back. I paid the fee online and now a third! delivery will be made.
There are better courier services operating in Canada and USA!"
“Dear Sylvain,
We would like to apologize for any inconvenience or delay that DHL may have caused you. We would like to change another courier for you in the next order.
At SainSmart.com, we understand the importance of the customer experience, which includes the website, customer service and support, security, and peace of mind, as well as the actual fulfillment and timely delivery of your order.
Anyhow, we're glad you've finally recevied the package smoothly.
In order to serve you better, we would like to upgrade you to the VIP of SainSmart.com.
I hope you are having a wonderful day!
Regards,
Edith
Customer Service”
"Quick, fast, easy, reliable, and good product. Thanks!"
"I have ordered several items from Sainsmart including a 5 axis breakout board and stepper motor drivers. So far I am pleased with the products. Build quality is good and the items perform as advertised. The items were delivered intact and well packaged although a little slowly (but free!). My only complaint is the lack of technical details relating to the products (no information regarding compatible plugs) although the documents provided were very useful in terms of setup. Overall, I am happy with the products, customer service, and delivery of my purchases."
"I ordered the Sainsmart uno starter kit and it was delivered quick. There is an issue with the incorrect size of the battery tray DC jack and Sainsmart quickly responded and agreed to refund $2 for the replacement. I am really happy with the service provided."
"All products required were in stock and shipped in a timely fashion. We would do business with your company again."
"I might review it higher if I had received it."
"Fast delivery and good packing"
"I ordered a LCD screen with driver board and PI camera from Sainsmart. It was shipped within 24h of placing my order from China and USPS tracking number was provided by email. Items were received as described a couple days later. The provided documentation online can sometime be a bit confusing but customer support (by email) was very helpful so I am very happy with my purchase and have no hesitation buying from them again!"
"fast and available
very good.
"
"Purchased the InstaBot V3 and was disappointed when it came with literally no instructions. After contacting support they requested I return the product because they didn't actually have the "easy to follow instructions" that they advertise having."
“Dear customer,
We're sorry for your problem.
Would you please kindly check below documents for your reference:
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-011-405/20-011-405.zip
Should you have any concerns please feel free to contact us. We’ll be around you within 24 Business Hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"Ordered an Instabot kit. Both motors were damaged due to insufficient packing. Customer support contacted and I was told motors will be replaced. No instructions with kit and link to software broken. Hope all those issues will be solved soon. Otherwise, all other parts appear functional and it's a nice kit. "
"Low price and products that do what they are supposed to!
Delivery is quicker than some domestic suppliers as well."
A rep from Sainsmart.com, SainSmart, has responded:
“Dear Petr Zanko,
Thank you for your purchase.
Your item has been shipped out after receiving your cleared payment. It has been shipped out via USPS and the tracking number is {9405515901147651312564}. You can logon the official website www.usps.com to view the shipping status.
We believe it will reach you soon. It generally takes about 10-15 business days for cross-border transaction. Sometimes weather or transportation can impact the delivery. Please arrange someone to collect the parcel when it is about to arrive. Your understanding and patience will be much appreciated.
If you have any other question about the item or the logistics, please feel free to contact us. We will be around you within 24 hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”