"Quite satisfied with the order, items duly packed in a plastic box.
Could suggest one improvement: include a copy of the order with the complete list of items included in the order, both for billing purposes and to double-check that the order is complete."
"My order arrived much earlier than I expected. The material delivered works like a charm as well. I will be purchasing more ABS filament from Sainsmart in the future. The main perk I enjoyed was the free shipping. The website I was instructed to buy from originally would have charged me shipping costs equal if not more than the plastic filament itself."
"Bon site, pour ma part j'attend encore mon colis"
"You were unable to deliver product. I was able to receive part of the order that came to my physical address. The other half of the order continued to be delivered to the local post office. I tried to explain this problem to you many time and you did not understand the problem. so I don't want do it again. Needless to say the local post office did not deliver it to me as I do not receive mail in this way. UPS normally delivers to my home (physical address) but for some reason they delivered to local post office. I never received package. "
"My first order, works great!"
"quick delivery with promise"
"We ordered via the internet on Nov. 30th 2014 and payed the amount of US-$36.42 at the same time via Paypal hoping to have the item delivered to our hotel in Chicago, the Millenium Knickerbocker Hotel until Friday, Dec. 5th 2014, the day of our departure. We never received an order confirmation nor did the item arrive on time. In the meantime we ordered the item again via amazon and received it within two days."
"No problems and shipping was quick."
"I have still not received the item I ordered. Have not heard back from the company either as to its delivery status yet. "
“Dear customer,
Thank you for your purchase.
Your item has been shipped out via USPS and the tracking number is {LN648809005CN}. You can logon the official website www.usps.com to view the shipping status. It generally takes about 10-20 business days for cross-border transaction. Sometimes weather or transportation can impact the delivery. Please arrange someone to collect the parcel when it is about to arrive. Your understanding and patience will be much appreciated.
I'm sorry to hear you haven't been receiving any confirmation email that we have sent. I've checked into any outages and I wasn't able to locate any that would have affected you.
Please make sure that you have a Sainsmart account registered under your PayPal account's primary e-mail address. Most missing emails are a result of a few factors - junk/spam folders, filtering rules on your email account, or an issue with the email provider itself. I would recommend checking through each email address associated with your account to ensure anything related to PayPal isn't blocked.
If you have any other question about the item or the logistics, please feel free to contact us. We will be around you within 24 hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"Great products, great service.... That sauna it all! "
"I didn't realize it was coming directly from China but it only took a week so I am happy. I hope the board works without flaw so I don't have to return it."
"Wish they had shown an estimated delivery time for each delivery option during the purchase stage. Product did arrive in good time and works as advertised. I would use them again."
"prompt deliver, perfect working order. Didn't need any support but am certain that if I did they would provide excellent service. I have a lengthy wish list of items in their inventory that I could get elsewhere but choose to stay with Sainsmart.
Thank you,
Jon"
"The parts that I ordered from Sainsmart were priced very competitively, and the shipping was free. I was initially unsure of whether my order had gone through, so I contacted their customer support and they responded within a few hours with the information that I needed. This is particularly laudable given that I emailed them on a weekend. The parts all seem to be as advertised, and I can honestly say that ordering from Sainsmart was a satisfying experience."
"Other sellers send emails for tracking purposes. I have received no communications from them and the purchase was made 8 days ago."
“Dear customer,
Sorry to bother you. This is Edith from Sainsmart Customer Services.
I'm sorry to learn that you haven't received any updates about your order.
We can not locate your order with "marrmarr69". May I have your transaction ID or order ID? Then I could locate your order and send you the tracking information.
We do appreciate your cooperation in advance! Look forward to your reply.
Kind Regards,
Edith”
A rep from Sainsmart.com, SainSmart, has responded:
“Dear customer?
We regret very much that the item#20-010-C01 could not be delivered successfully. Even we have contacted local carrier for several times, they still can not locate your address. We do hope you have a good buying experience, and understand that the shipping sometimes is really out of our control.
We have already issued the refund of $136.97 to you in 2014 September. The Refund Transaction ID is 0MS606582E273992U, you may have double check.
You are also welcomed to contact us for your suggestions and any concerns.
Kind Regards,
Edith”