"Always a great experience. Easy to order, easy shipping. Well worth it!"
"I ordered 3 things:
1) SainSmart InstaBots Upright Rover Kit Arduino Compatible 2-Wheel Self-Balancing Robot Kit
2) 7 Inch TFT Touch Screen LCD Monitor for Raspberry Pi+Driver Board HDMI VGA 2AV
3) SainSmart Mega2560+A4988+RAMPS 1.4 3D Printer Kit for Arduino RepRap
for a total of $175.53 (30% discount) which entitled me to free upgrade to Express Shipping (DHL & USPS), package arrived in a timely matter.
I have spent several days attempting to get the 2-Wheel Self-Balancing Robot Kit functional, the directions and tutorials leave a lot to be desired. The nearly 1 hr. youtube video has no verbal instruction just music, and the quality of the video is poor and lacks close-ups of important wiring connections.
The comments on the Instuctables tutorial are helpful but point out the problems others are having getting this thing functional."
"I chose the wrong item and asked to cancel this position immediately after purchase .I waited a few days. I was told that will be removed. in the end no one has canceled."
"Good prices, order filled correctly and shipped promptly."
"I've been dealing with Sainsmart directly since I first received product from them through Amazon. I have always received prompt service and quality products. When I have a question, the response is quick and courteous.
I recommend this vendor to anyone who wants quality product at a reasonable price."
"Sainsmat is a very good partner - fast dilivery - excellent service!"
"This week i had place an order and 1 day later i see that this item was decreased in price. I send a mail to the company to ask "can i receive an extra for the price difference?" and the asked "yes". I'm waiting now for my original order plus the extra.
Nice company."
"I have not received this order that was placed on 10/29/2014 with expedited shipping. This is third order I have placed with Sainsmart. First order never worked . second order is working but third order has NOT been received after a month plus. I placed an order with another company of same items and I received them in a week. So what is the purpose of expedited shipping? Very disappointed with SAINSMART.com as a whole."
"Shipped quick, arrived in great shape. "
"I bought 7 inch touch screen with drive board for Raspberry Pi by SainSmart website. After 2 weeks I have received package but unfortunately it did not work. I have written an email to support with all needed details about the problem. Next day I received message that I should check cable connections and use 12V/2A power supply - what I did but still it did not work. Today I got information that they will send me a new replacement."
"Amazing, Fast delivery to Australia 8 Days is Great :) I always find SainSmart products top quality and fun to work with."
"Great products that work, dependable reseller, Thanks"
"One week later, still haven't gotten any notification that the item has shipped."
“Dear customer,
Thank you for your purchase.
Your item has been shipped out via USPS and the tracking number is {LN561611574CN}. You can logon the official website www.usps.com to view the shipping status. It generally takes about 10-20 business days for cross-border transaction. Sometimes weather or transportation can impact the delivery. Please arrange someone to collect the parcel when it is about to arrive. Your understanding and patience will be much appreciated.
If you have any other question about the item or the logistics, please feel free to contact us. We will be around you within 24 hours, and we are sure any problem can be solved in a satisfactory way.
Kind Regards,
Edith”
"Very fine. A package delivered in a week, from China to Denmark for very little money, could not be better."
"Prompt service and great prices. "
A rep from Sainsmart.com, SainSmart, has responded:
“Dear customer,
Thank you for your purchase.
Your item has been shipped out via DHL and the tracking number is {1524378800}. You can logon www.dhl.com to view the status.
I'm sorry to hear that you have not received order number as of yet. According to your {1524378800} tracking information, the package was delivered on Monday, November 10, 2014.
In order to prevent theft, drivers will leave packages in less conspicuous areas. Please check around the outside of your home and on, in, or under any objects that may be on your front porch. You'll also want to check with neighbors and other household members to see if someone has taken the package in for you.
If you are still unable to locate your order, please let us know. We'll be happy to further assist you! Please also confirm for us the shipping address at which you were expecting delivery so we can ensure it matches.
Kind Regards,
Edith”