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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
5/5

2014-11-25

"I'm very happy with items I got from Sainsmart. Fast, efficient, and professional."


Verified
5/5

2014-11-24

"The product and price were great, except for the 4WD Car were I mention that some screw & nuts was missing and the holes in the car body was too big and screw didn't hold. I also mention about DHL Express fee and I was VERY amaze by the great customer support after sale I received from Edith. Keep good work! Looking forward to deal again with you."


Verified
5/5

2014-11-24

"I have ordered over $300 worth of Arduino products over the last month. All are of high quality, delivered on time and in perfect condition. Only room for improvement: more documentation but I see the website improving on a daily basis!! Keep up the great work! "


Verified
5/5

2014-11-24

"was very fast and efficient,but when the quantity bought is below 1oo $ it dosent gets delivered and have to run pillar to post ....pls rectify it"


Verified
5/5

2014-11-24

"Good products, good staff !!!"


Verified
5/5

2014-11-24

"Product specifications accurate. Price acceptional. Delivery prompt. Satisfaction the maximum. Will gladly order again in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-23

"BEst quality, very quickly carrying!"


Verified
5/5

2014-11-22

"Very fast service and produce quality"


Verified
4/5

2014-11-22

"Even though I had to pay a tax on delivery (from China, to France), and that the provided sample source code could be more specific to my model, the Arduino kit I ordered on Sainsmart works great and is great value!"


Verified
1/5

2014-11-22

"My order still has not been delivered "


Rep reply posted 2014-11-22
A rep from Sainsmart.com, SainSmart, has responded:

“Dear customer,

Thank you for your purchase.

Your item has been shipped out after receiving your cleared payment. With the tracking number #{RI185119451CN}, you can track the shipping status from website .

As to the economy cross-border shipment you selected, the Delivery Time to India is generally 25-35 Labor Days (approximately 5-6 weeks), and specific shipping time should depend on local transportation and shipping address. Your understanding and patience is greatly appreciated.

You are also welcomed to contact us for your suggestions and any concerns. Please contact us anytime via support@sainsmart.com.

Kind Regards,
Edith”


Verified
5/5

2014-11-21

"Very Satisfied and surprised about the efficiency of service. I placed the order on a Friday, I had it on my desk on Monday morning."


Verified
5/5

2014-11-21

"I have a positive opinion about my ordered items.
Also Sainsmart support is really great: very kind people and you always get the problem solved.

Very very good.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-21

"The order I placed was delivered but was delayed a little."


Verified
5/5

2014-11-21

"Transition fast, efficient, goods as described,
Shipping perfect. Everything perfect.
Seller recommended.
We are very satisfied.

Tip: Improve documentation available on-line
"


Verified
2/5

2014-11-21

"I've discovered that the driver board's heatsink has shorted with another component that's too high and difficult to avoid . It's hard to understand how you qc hasn't noticed. Offering insulative adhesive pads might offer some protection. The replacement board was replaced no charge to ease the inconvenience. Thanks. "


Rep reply posted 2014-11-21
A rep from Sainsmart.com, SainSmart, has responded:

“Dear customer,

Thanks so much for your feedback. I will certainly pass this suggestion on to the appropriate department. Sorry again for any inconvenience we may have caused you.
We've sent you the replacement as you said you have received it , hoping it would work well.

You are also welcomed to contact us for your suggestions and any concerns. Please contact us anytime via support@sainsmart.com.

Kind Regards,
Edith”