"It is impossible to get anyone in the customer service or parts departments on the phone. I have waited for the parts department twice for an hour and then. I was disconnected. If it was not for the on-line website samsungparts.com, I wouldn't have been able to get this much needed part. "
"problems selecting city after typing zip code. Changed without me selecting the 3-day shipping method. I had to go back and fix back to standard"
"poor search ability or ability to browse items"
"Easy to find part number
Easy to order"
"You had my product. Suggestions on what wall mount to buy for QLED 60 TV"
"Apparently my expiration date on my card needed to be updated, but you offer no way to do that. I had to input my whole card again."
"Easy to find part I needed and easy checkout. "
"I needed to order a new TV remote. I typed in my model number selected remote and it was just that simple. "
"I clearly selected "standard" shipping for approx $42 during checkout. I can wait for plastic parts. Upon final review before the final purchase click, my final price jumped by over $200 dollars. For a second, I thought I had added two of the most expensive items by mistake instead of 1. Upon closer inspection, the shipping method automatically upgraded to 3-day air. Unacceptable. Upon redoing the purchase order, it worked with "standard" shipping."
"A $36 part required an $11 shipping charge. At least that was disclosed prior to checkout. An additional $9 fee for handling was added after I checked out with Paypal. Combined that's about 60% of the price of the item. Completely unacceptable."
"I would have liked the opportunity to order as a guest rather than setting up an account. I am ordering a part for my father-in-law and would prefer you not keep my cc information etc."
"Need a replacement 3rd rack liner - easy to find the part on your site. Much more reasonable price than other sites."
"Quick response with the item I was searching to order."
"the part i wanted was not sold separate"
"I ordered directly from Samsung because you can't gurantee the parts you get from amazon are authenic. While I wisht he shipping was free 2 day I get with Amazon Prime I don't mind paying a little bit more for peace of mind!"