"this is the 2nd time this same shelf has broke. This fridge is 2 years old. I usually have my refrigerator 15 years and have never had a shelf of door bin break. Also to note I've never paid $3000 for a fridge. My last $800 one, like I've already said lasted 15 years, no broken parts"
"THE ORIGINAL TIME PERIOD FOR SHIPPING STATED 4-6 WEEKS. Then a pop-up box had other fee options that started at 35.00. "
"Item (lint filter) a bit on the pricey side. $35 for ground shipping a small part is outrageous. Hope it arrives very quickly for that price."
"I needed screws because the 2 at the bottom of my laptop had disappeared (I don't know how either) so after chatting with a Samsung helper who redirected me to the Samsung parts, I communicated with the research team, going back and forth on where on my laptop I needed screws. My last communication with the research team, in January was: "Thanks for the information about which screws you're missing for your laptop, we'll get back to you", and then they never responded. To be fair, waiting for a response, I forgot to follow up too. Come July, my laptop is cracking and pulling apart. After emailing for a response, I finally got told which screws to buy. Let's just hope they're the right one. "
"I chose standard shipping $11.00 but was initially charged $55. I had to return to the shipping page. Standard shipping was selected. I had to select another option then select standard shipping. I did not like creating an account nor saving my information. I would rather checkout as a guest. "
"Samsung is unable to provide repair service for in warranty dishwasher due to no service technicians available for the Long Beach, WA area. I am forced to purchase the water vane drive motor and install it myself. The resolution offered was to provide credit for the purchase of a new unit. A waste of an otherwise good unit and an additional burden to the environment.
Ticket # ***-***-****"
"I hate an idea of creating and account and leave my cc for just one time purchase . The interface is very clumsy and outdated. Had to go through steps twice as the first time a wrong shipping method been applied. Overall horrible. Hope I do not have to do it again. "
"Went great until your billing indicated that I could have a delay because my billing address may not match my shipping address. When you move to a new house and can't find your remote, your billing address won't match your shipping address."
"It is ridiculous how much you charge for shipping and replacement parts...very disappointing."
"It's very upsetting when you take the time to contact a customer rep to get consultation on a part that you need to get your equipment working and they forget to explain you need to additional part. I was not aware that my model tv requires two separate parts."
"Enter your Model Number and the most common replacement parts appear in a user friendly list."
"checkout was cumbersome, website kept adding multiple quantities and wrong shipping total - had to delete and restart;
Pictures are poor; still not sure I am going to receive what I need"
"I tried contacting customer service by phone several times to assist me in making the right choice in purchase, but to no avail. "
"Success, site was very easy to navigate"
"Difficult to use web site"