"The rep on the chat was very patient for me as I was gathering information. He also sent me links to make sure I was getting the correct part. Super nice, too. It's exactly what I needed today. Too much Christmas and COVID stress today. Thank you for being excellent!"
"The only thing I would do differently is list parts with ability to look at them alphabetically."
"the original order page and trying to figure out what was wanted where could be so much easier. I would put numbers in one place and other numbers would drop out....so in the end I did a WAG and hope I didn't just waste $57....
now you want an invoice number and I am blocked out by this page...."
"Have your own every ever tried your own mobile website?"
"Brand new tv, and I made a horrible rookie move and spilled wine on the new remote. I own that, I want to pay for a new remote. Is it easy to get a new remote - NOT AT ALL. Super sad and frustrated with my pretty new tv. No longer love it."
"My repair warranty through Sears expired and now I am trying to fix the fridge myself. Yeah! I was able to find the parts online quicker than the service number for Samsung . The site is user friendly and is clear as to the model and parts numbers. Wish there were videos of how to replace parts available with the part order. "
"Easy website navigation. Felt confident getting right part"
"After I found the model of my tv it was super easy to find the correct remote
I just wish there was a picture of it to be sure"
"I understand you company try to do all without person involve, but you still need to have a people can assist when your automatic questions not include solutions to a problem."
"The Samsung website was very efficient and straight to my order the part.
Thank u"
"Website is not mobile phone friendly. I think I got all the pieces I needed. "
"Site was easy to use and to navigate through for the part I needed. Other Samsung 3rd party parts sites were not as easy to filter down to what I needed"
"Hard to navigate to right domain."
"I have to wait for 4wks to know when the parts will be shipped."
"very easy and satisfied; great job"