"this is quick... clean... easy to navigate!! well done lads.. all websites should be like this...
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"Website is difficult to navigate"
"I texted Samsung for help, a nice representative texted me back the exact item and number that I needed to order, and I placed my order!"
"Could not find a search bar where I could simply put in my model number and see parts I need until I went through automated bot answers before getting a person in the UK who told me I needed to start over with another bot in the US who finally gave me a person who gave me a US site to enter my model number and see the part. Ugh. "
"Found the part I needed quickly. "
"Couldnt find the part by looking up my vacumm so I had to do research and find the part # then come back to samsung website and look up by the part number would be nice to have all parts under product."
"i was surprised that the manual was not online or that it was not included with the new range. also surprised that we had to pay for it!! the chat function worked well to advise me how to order it."
"This complaint is for the process of placing a re-order. My first suggestion is to add more detail to the order history so the customer knows where their order is in the process. My second suggestion is to add a feature that would make re-ordering easier. A simple button by the order history labeled "re-order" to make the process easier? Of course, you'll want to have the customer renter the CCD but that is much easier than having to go through the whole order process as if I had never ordered before."
"Was a little difficult to find the correct model number on the list, but once I did that, the ordering was very easy. "
"After much navigating through the main Samsung sight, I was informed I would have to order the owners manual as a part on this website. I'm not a complete illiterate when it comes computers but I found this to be very frustrating. Over 2 hours. I set up a user name and password at Samsung and had to set up another one for parts.
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"Good interface between Samsung and getting to 2 Nd part website. /above average help information clear well written and linking to solution from start to finish "
"Very efficient account security"
"your website doesn't tell u were to order the filter I spoke with 4 different departments no one knew anything. I was on a chat sesion for 1/2 couldn't answer a simple question how do I buy a replacement water filter R u Kidding me Last Samsung appliance I will ever buy and never recommend. I was on an automated replacement program. Which no longer exists so now I am paying $20.00 more per filter. U loose. I will replace them less often. "
"hard to make sure it was the correct bin. 4 weeks is a long time to wait for delivery.
Good news is part was available at a reasonable price"
"Very easy to find my part"