"This has been a very easy site to use for ordering my replacement parts from my DVD player. "
"Samsung replacement parts are too expensive! And shipping is ludicrous! $129 for TWO stove knobs? Are you kidding? "
"I have not placed the order yet. Your online suggest you call the 800# to verify your serial number of your unit prior to your order. I called at 10:29 am, The representative I talked to was very rude, didn't want to take my call and hung up on me. Please don't instruct people to call in and have rude employees. Samsung advised I had to order the part from your company. If I didn’t have to contact you I wouldn’t. "
"It was a pleasing experience my first time and it was very easy"
"Followed thru and provide the necessary part"
"I spoke with a representative to confirm the part number I needed to order. After ordering that part I received a replacement part without even being told the part i ordered wasn't available. I then had to pay shipping to return the part I didn't even order. Trying this one more time otherwise I give up!"
"ill give another eview if my part gets here in 2 days"
"I had to put in my model number multiple times before the system recognized it. Then after I entered charcoal filter, it took me to the part and indicated it was no longer available. If I had not clicked on the "details" I would not have known it was replaced by another item."
"I spent 45 min trying to find the right replacement parts. There are NO prepopulated options, just the whole bunch. There should be suggestions for what we are looking for. We are just regular people, not technicians."
"The site does not allow me to search by model AND part. Only one or the other. It would make me feel more confident about the part I am ordering. Also the shipping cost is way too high! "
"There was not a place for a discount to be inputted. "
"After using the SMS option to find the right part. Quick and simple to purchase. Shipping cost, astronomical Samsung can do better!"
"never had this part with my monitor so have to pay again."
"No guarantees on delivery dates. In the age of Amazon, your shipping options feel 20 years old. No range of dates given, no weekend delivery. "
"Found part needed easily."