"Good response to email question. Web site easy to navigate."
"Love the videos - made deciding what to buy much easier. Absolutely love the machine I bought. "
"1. I called into customer service before placing the order and the help was very, very good providing me with clear information to complete the order.
2. While shopping, a discount coupon popped up and I tried to apply it multiple times before determining that the coupon could not be used for the product I was ordering. I redid the order at least 3 times, which cost me time and some patience. The coupon should be much clearer about what it is, or is not for. The coupon idea is great, but frustrated customers are worse.
3. I ordered a heavier espresso machine (Saeco Aroma) and the box had been dropped during shipping denting a corner of both the shipping box and product box inside. These are not inexpensive appliances and care should be taken to assure there is enough packing on all sides to withstand being dropped by the delivery service. My unit wasn't completely filled with packing material and there was room for the machine to move around inside the closed shipping box.
4. Other than the above items, the experience was pleasant, communication good, prices good, and I will buy from you again."
"Timely replies to email questions. Good product information via Youtube. Prompt filling and shipping of order."
"The gasket for the Saeco aroma Tune up kit does not fit. It is approximately 2mm too tall. I scraped the metal off my porta filter attempting to get it to fit back on. I was not successful. I called customer service and they had little to suggest. I watched the video on Youtube. I had the filter in correctly, but no go."
"Delivered as promised, on time."
"Always good doing business with Seattle Coffee Gear!"
"Quick and easy. They had an on-line video on how to install the tune-up kit for my machine and it was just that simple. "
"I was referred to you by my daughter, who lives in Tennessee. While visiting her, I used the same machine I just bought, with the frother, and absolutely loved it. I decided this is my holiday gift, to me! Thank you."
"Great site to pickup all your coffee gear. Seattle Coffee Gear is very informative."
"I recently purchased a $1000+ espresso machine from SCG. The entire experience was a pleasure. It was very easy to research my prospective purchase on their web site, as there is a bounty of information, user and staff reviews, video demos, and staff who are knowledgable and willing to answer specific questions. The prices are competitive and shipping was quick, even though it was cross-country in my case. I can highly recommend SCG. I only wish I resided nearby to them and could shop and visit in person. (Lastly, I am very happy with my new Breville Dual Boiler. My first shot pulled and milk steamed were spot on. Couldn't have been easier.)"
"excellent website....easy to navigate...."
"They were very helpful in narrowing down my selection, and our package arrived on time. "
"It's for a Christmas gift so not sure how it functions yet, but the online ordering was easy and shipment was easy."
"Great service and prompt customer service...."