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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-12-17

"this is my second machine I put some seattle and I am very pleased with your service and your technical support and I recommend it 2 anyonewho has been looking for an expresso machine"


Verified
5/5

2013-12-17

"We are still receiving helpful emails from the Account manager. The product smelled good. Can't wait to try the coffee."


Verified
5/5

2013-12-17

"I was very pleased with my purchase from Seattle Coffee Gear. I have been watching the videos and reviews with Gail and Kat and really enjoy learning about the products so I can make the best decision. And you can't beat the great commentary that goes with it!"


Verified
5/5

2013-12-16

"This was a very smooth purchase. Delivery was prompt. I am learning how to make this coffee with my new machine. I'm going back to watch the video you provide. Many thanks!

"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2013-12-16

"great company good communication and customer service !!"


Verified
4/5

2013-12-14

"I had a good experience with Seattle Coffee Gear. Their price was good, ordering was easy, and my item arrived in good condition. "


Verified
5/5

2013-12-14

"I had to make a correction with my address when I found out it was shipped by UPS so I sent off an email to Seattle Coffee Gear. Within 30 minutes I received an email from SCG customer service informing me that UPS had been contacted and address updated. Well done!! If only all online retailers were this efficient then the world would be a perfect world. Well not really but online shopping would be more tolerable. Speaking of Perfect World, that movie is the best performance of Kevin Costners, IMHO."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-14

"Knowledgeable, patient, pleasant staff who made me thoroughly comfortable and informed so that I was able to make a better and more satisfactory decision. All items are competitively priced and attractively presented with transparency and clarity and there is no hard sell. Excellent overall."


Verified
5/5

2013-12-14

"Web site is great, I have now purchased , over time, 3 super automatic coffee machines, we love the convenience of the machines themselves, and Seattle coffee gear makes it easy to compare models and trouble shoot issues. "


Verified
5/5

2013-12-14

"Bought a Technivorm 10 years ago and during a remodel 3 years ago it got trashed. Decided we had to get another and searched around and came back to SCG. They still had my account and had the best deal! Great service. Sent out quickly and I even like the bag of Velton Twilight coffee they sent as a gift though I live in Pete's Country :-)
Ernie
Berkeley, CA
"


Verified
5/5

2013-12-13

"Very easy website. Very easy o order what I wanted. Great opportunity to see a video of what espresso machine I wanted to order. "


Verified
5/5

2013-12-13

"Great website! Easy to shop and navigate thru website. Quick shipping. I would shop here again and recommend to my coffee-loving friends!"


Verified
5/5

2013-12-13

"They were very helpful in multiple phone conversations before I finally committed to buying a Jura machine. "


Verified
5/5

2013-12-13

"I didn't get my coffee maker yet.."


Verified
5/5

2013-12-13

"Very timely delivery and reasonably priced. Will shop here again."