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Verified
5/5

2004-12-03

"I have ordered numerous of products from this place. Price is not the best compared to other places, however I will not stop ordering from this place. It is extremely hard to find a online shop where they treat you like a local customer, answer emails 24/7 (not every morning). They have real knowledge of what they are selling and they will answer with details. They ship extremely fast and the shipping price is really low and reasonable. "

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
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Resolving problems
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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2004-12-02

"1st purchase. Definately will shop here again. Transaction met prior ratings. Would recommend!"

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Verified
5/5

2004-11-25

"One of the finest online stores I've used.
Prompt and helpful replies to emails.
Very flexible international shipping at cost.
Regularly updated product ranges.
Will keep coming back to again and again.
Very highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-11-25

"Ordered a couple of Swiftech Heatsinks and Fans. This was done as two orders because (duh!) as I had cookies disabled before correcting it for the second order. Both orders were shipped in a single box and the shipping charges recalculated (lower) as if I'd just placed the one order without any prompting from me - Most Excellent!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-11-23

"best online reseller i have had the pleasure to order from. shipping is both cheap and extremely fast. two days from in to fl. everything i have ordered has always been in stock. wip out the credit card and order now, you won't regret it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-11-22

"The highest levels of customer care, efficiency, professionalism and support displayed throughout the pre-sales, sales and after-sales portion of my International order. Sidewinder Computers excel in their dedication to providing industry-leading customer service, excellent products, excellent pricing and an honest, decent and forthright understanding with customers on all aspects of their services, from product pricing to the exactness of the postage rates charged. Order was received within the time stated in excellent condition and with all the benefits of the excellent, responsive and personal customer service which really makes the customer feel that their business and custom is valued."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-12

"Best price and avalability on the net, WOW.
Ordored the mcw6002, anti kink coil for 1/2 id tubing, dual case uv light and everything was in stock. Pretty cool.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
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Customer service being trustworthy
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Overall web site
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Speed of web site
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Verified
5/5

2004-11-05

"I ordered from them because they were the only site I could find an XP-120 at. I ordered it with a panaflo high speed fan late on the 1st. The package was packed and shipped the next day via USPS and I recieved it two days later. All through-out this I kept in touch with the seller via e-mail that he answered at all times of the day and night, now thats dedication. If you have any fears about this seller... you need not worry. This is one of the companies that has restored my faith in the internet marketplace."

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Verified
5/5

2004-11-05

"Wonferful first transaction. I recieved the properly packaged items the day after they shipped.The website is easy to use and is very product descriptive. They easily beat competitors prices which is what lured me in to begin with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall web site
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Web site being easy to use

Verified
5/5

2004-11-04

"Simply amazing service. Every time I order with this company everything goes smoothly. Order ships fast, arrives shortly, and is well packed every time. They offer some pretty good parts too including their awesome selection of Delta fans. I love how to focus more on performance than decoration. Recently they have been adding some questionable products, but for the most part they have some of the best mainstream performance parts out there. Price is a little high, but it is well worth it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Resolving problems
N/A
Being knowledgeable
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Being trustworthy
Being easy to reach
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Verified
5/5

2004-10-29

"This was my first purchase from Sidewinder Computers.

I am an avid gamer playing some action (future Half-Life 2, older Hitman games, etc) and fantasy (EverQuest and EverQuest II). I am also a Network Administrator to-be going to a tech college.

I purchased the new computer CPU heatsink for Athlon XP made by Thermalright (SI-97) for my future overclocked AMD Athlon XP-M 2500+.
Along with the heatsink I grabbed a Panaflo 92mm high speed fan.

I ordered this on Saturday, October 23rd. I received a confirmation email of course the same day.

I received an email on Sunday telling me the order was shipped along with the tracking number.

It was supposed to be USPS priority shipping, 2-3 days.
The problem with USPS is they never showed any tracking information other than:

"The U.S. Postal Service was electronically notified by the shipper or shipping partner on October 25, 2004 to expect your package for mailing. Information, if available, is updated every evening. Please check again later."

I received the package on Friday, October 29th.

The box came with the fan wrapped in bubble wrap, sealed with USPS tape. The heatsink came in a Thermalright, Inc brown box well packed.

Unfortunately there are no instructions for this newbie to using special heatsink / fan combos. The various misc hardware included to mount the heatsink mocks me.
I will seek guidance from the crowd at Anandtech.com forums.

Overall an excellent experience.

I just hope the HUGE heatsink (I didn't know it was that BIG) will fit properly with my case configuration and motherboard.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Resolving problems
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Being easy to reach
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Verified
5/5

2004-10-29

"Sidewinder Computers is Excellent! This is my second purchase and I would not hesitate to order again. Excellent website, extremely fast and cheap shipping. I wish they carried a wider variety of products so I could buy more parts from them. Currently this is the only place I will consider for all my watercooling needs.
Thanks Sidewinder!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

x24
Verified
5/5

2004-10-27

"I've bought all my cpu heatsinks from Sidewindercomputers since I started caring about my system's cooling. Customer support is outstanding. I've recently had problems with my order confirmations. Gary Stofer really helped out. Shipping is great, and the prices are just right. For the best new products, Sidewindercomputers would always have it first."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-25

"I bought a Thermalright SI-97 for may XP 3200+. Sidewinder had the lowest price I could find (with shipping included). They also had the fans I wanted. I had bought other things from the before and this time, as before, they didn't dissapoint. My order was handled very promptly. And I mean VERY promptly. It was shipped the same day! Their email communication system keeps you notified about the order status. The thing I love about Sidewinder is that they ship via USPS. What's so great about USPS? They deliver on Saturdays too. In fact, nine was supposed to be delivered on Saturday but I got it a day ahead on Friday.
I will definitely consider Sidewinder when I do my next upgrade. I suggest you check them out too. If the prices are $4-5 higher than other no-name stores, try the whole order with shipping included. It usually ends up being cheaper. Plus the service is wonderful.

Details:
Order placed: 10/20/2004
Order shipped: 10/20/2004 (AWESOME)
Order Received: 10/22/2004
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2004-10-20

"One of the best online stores I've ordered from. Ordered 3 in-stock items on Sunday and recieved my order the following Wednesday. Fair prices, easy ordering, great shipping... what more could you ask for? Props to Sidewinder Computer Systems, they've made a repeat customer out of me. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use