"This was my first order from Sidewinder, so the other comments on resellerratings were of interest to me......
Everything went smoothly, from e-mailing them with questions about their products, to placing the order and finally receiving it. The only issue that I had was that the package tracking method used by Sidewinder needs improvement.
Altogether a good job......"
"As always, very satisfied with their service. I wish more stores did business the way these guys do."
"Excellent selection that is only surpassed by their customer service. Thanks Sidewinder."
"I ordered some stuff from Sidewinder Computers and I received it just 2 days after the order. All was very well packaged and safe. Fast delivery and great products... what more can you ask for?"
"I placed an order including an MCX-159 A (AMD)Northbridge cooler and they informed me they where out of stock. Sidewinder then informed me that they did have an Intel version of the cooler ( MCX-159 P)and would include in the perchuse of the Intel version an AMD adapter kit free of charge. With the total purchase of product $76.40 I figure that was GREAT for seller rating! That was quick and informative! Great job...! "
"very fast shipping, the pricing was great and the support was also very well handled. I would buy from them again anytime."
"This is my second purchase with Sidewinder. I was very pleased with my first purchase of a Thermalright SLK900-A for my AMD 2600+.(I had a extra Vantec Tornado fan lying around) I was able to overclock my 2600+ another 100mhz(to 2.2ghz)with the heatsink/fan alone. My second purchase(just ordered it today)consists of the Microcool Northpole Chipset Cooling Kit. I hope it'll fit with the northpole being very close to the SLK900-A. As with my first purchase I expect the same prompt service(package to my door in 2 days)and satisfaction. Top notch, enough said!"
"A few problems came up with my order which were all handled very well with the customer service. First... the tracking said that my shipment arrive on the 5th but I did not recieve the package.
I e-mailed SideWinder Computer Systems about the situation and they called my local post office to try to figure out what happened. The shipment showed up a few days later.
When I opened the package, I realized the sent me 3 PLL chipsinks instead of the 3 mosfets chipsinks I had in my order. I e-mailed them about the problem and they immediately sent the 3 mosfets chipsinks.
Even though problems arose with my order, the customer service was prompt and friendly."
"Fantastic service! The postal service lost my package and would not help me. I contacted Gary at Sidewinder and he told me that he'd re-ship my order to me, at no expense to me. That's super good service to me. Luckily the post office "found" my package and delivered it before Gary had to re-send the order. I'll continue to shop here for all my cooling needs."
"This is a great place to get PC cooling equipment. I ordered an ALX800 heatsink and a Smart Case Fan on July 19th (Mon), and it came today (Thursday the 22nd). Fast shipment, although they do use USPS which has limited tracking capabilities (mine still says USPS is expecting for shipment). Still, it arrived in good condition, and it was packed well. The prices are great too. I would buy here again."
"bought liquid cooling tubing and a peltier power supply"
"One of the few places where I could find the small, 3.5 gram tube of Arctic Silver 5 thermal compound. The price was reasonable, and shipping costs were right in line with what the USPS charges. The compound shipped the same day I ordered, and I received it in 2 days. Doesn't get any better than that!"
"Ordered a Thermalright SP97 heatsink with a Vantec Tornado 92mm fan off SideWinder as they had the best price for this combo. They also have a great selection and discounts on complementary items (such as the fan in this HS/F combo). Only quibble is the shipping rate, though it's to be expected with the weight of the items purchased."
"Their service has always been outstanding. I've been doing business with them for over 5 years. They actually called me on a Sunday one time to notify me that my order would not ship because their supplier hadn't shipped the items to them. They followed up several days later to inform me that they received the items and that they were shipped."
"I'm pulling my prior rave review after this fiasco. I ordered a piece of thermal tape to fix a friends NB heat-sink, it's an 80x80mm piece of tape, yet it takes them 3 days to get it out the door, and the cheapest shipping is $5.15? The tape is $3.95! It's a piece of tape! How about you stick it in an envelope, slap a stamp on it, get it out the door and save people some time and money! Not buying from again.
*Update From Sidewinder* - I have made a reply to your review on Reseller Ratings. A full refund is being issued at this time to your Visa, and order ***** is cancelled.
It seems they are quick at something though!"