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Product & services pricing
0.00/5
Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-09-03

"This was my first order from Sidewinder, so the other comments on resellerratings were of interest to me......
Everything went smoothly, from e-mailing them with questions about their products, to placing the order and finally receiving it. The only issue that I had was that the package tracking method used by Sidewinder needs improvement.
Altogether a good job......
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support

Verified
5/5

2004-09-03

"As always, very satisfied with their service. I wish more stores did business the way these guys do."

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Is consumer focused

Verified
5/5

2004-08-29

"Excellent selection that is only surpassed by their customer service. Thanks Sidewinder."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-28

"I ordered some stuff from Sidewinder Computers and I received it just 2 days after the order. All was very well packaged and safe. Fast delivery and great products... what more can you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
N/A
Resolving problems
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-08-23

"I placed an order including an MCX-159 A (AMD)Northbridge cooler and they informed me they where out of stock. Sidewinder then informed me that they did have an Intel version of the cooler ( MCX-159 P)and would include in the perchuse of the Intel version an AMD adapter kit free of charge. With the total purchase of product $76.40 I figure that was GREAT for seller rating! That was quick and informative! Great job...! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-22

"very fast shipping, the pricing was great and the support was also very well handled. I would buy from them again anytime."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-08-14

"This is my second purchase with Sidewinder. I was very pleased with my first purchase of a Thermalright SLK900-A for my AMD 2600+.(I had a extra Vantec Tornado fan lying around) I was able to overclock my 2600+ another 100mhz(to 2.2ghz)with the heatsink/fan alone. My second purchase(just ordered it today)consists of the Microcool Northpole Chipset Cooling Kit. I hope it'll fit with the northpole being very close to the SLK900-A. As with my first purchase I expect the same prompt service(package to my door in 2 days)and satisfaction. Top notch, enough said!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-08-12

"A few problems came up with my order which were all handled very well with the customer service. First... the tracking said that my shipment arrive on the 5th but I did not recieve the package.

I e-mailed SideWinder Computer Systems about the situation and they called my local post office to try to figure out what happened. The shipment showed up a few days later.

When I opened the package, I realized the sent me 3 PLL chipsinks instead of the 3 mosfets chipsinks I had in my order. I e-mailed them about the problem and they immediately sent the 3 mosfets chipsinks.

Even though problems arose with my order, the customer service was prompt and friendly.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-08-02

"Fantastic service! The postal service lost my package and would not help me. I contacted Gary at Sidewinder and he told me that he'd re-ship my order to me, at no expense to me. That's super good service to me. Luckily the post office "found" my package and delivered it before Gary had to re-send the order. I'll continue to shop here for all my cooling needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-22

"This is a great place to get PC cooling equipment. I ordered an ALX800 heatsink and a Smart Case Fan on July 19th (Mon), and it came today (Thursday the 22nd). Fast shipment, although they do use USPS which has limited tracking capabilities (mine still says USPS is expecting for shipment). Still, it arrived in good condition, and it was packed well. The prices are great too. I would buy here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
N/A
Customer service being easy to reach
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Customer service making decisions on their own
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-21

"bought liquid cooling tubing and a peltier power supply"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-07-20

"One of the few places where I could find the small, 3.5 gram tube of Arctic Silver 5 thermal compound. The price was reasonable, and shipping costs were right in line with what the USPS charges. The compound shipped the same day I ordered, and I received it in 2 days. Doesn't get any better than that!"

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Is easy to do business with
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Is consumer focused

Verified
5/5

2004-07-16

"Ordered a Thermalright SP97 heatsink with a Vantec Tornado 92mm fan off SideWinder as they had the best price for this combo. They also have a great selection and discounts on complementary items (such as the fan in this HS/F combo). Only quibble is the shipping rate, though it's to be expected with the weight of the items purchased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-16

"Their service has always been outstanding. I've been doing business with them for over 5 years. They actually called me on a Sunday one time to notify me that my order would not ship because their supplier hadn't shipped the items to them. They followed up several days later to inform me that they received the items and that they were shipped."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-07-15

"I'm pulling my prior rave review after this fiasco. I ordered a piece of thermal tape to fix a friends NB heat-sink, it's an 80x80mm piece of tape, yet it takes them 3 days to get it out the door, and the cheapest shipping is $5.15? The tape is $3.95! It's a piece of tape! How about you stick it in an envelope, slap a stamp on it, get it out the door and save people some time and money! Not buying from again.

*Update From Sidewinder* - I have made a reply to your review on Reseller Ratings. A full refund is being issued at this time to your Visa, and order ***** is cancelled.

It seems they are quick at something though!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability