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Verified
5/5

2004-07-07

"This is the way all companies should conduct business! They are very service oriented and will go the extra mile to make sure the customer is satisfied with their products and services. I enjoy doing business with Sidewinder Computers and will be a repeat customer many times over!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-06

"Sidewinder stocks a number of high-quality PC parts and always offers good advice and fast service. I am now a 3-time repeat customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-30

"I think this store is great! I've ordered from them about four times now and have never had a problem. Not once! check them out!

Great prices on little heatsinks which might seem expensive, but are actually alot more at other stores.

Aluminum fan screws are so cheap here and they offer them in colors! I just got 40 red for like 10 bucks! They sell them four in a pack for a dollar! Most places charge double that!

Will buy from again! You can't go wrong at thier store!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-22

"I recently placed my first order with Sidewinder (which was the only place that had the Thermalright neo-backplate in stock!) and received a fast delivery two days later for less than $5 in shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-20

"Ive done plenty of business with sidewinder over the last year.

-one of the only places that lets me use priority mail. (nice for small orderes)

-emailed me saying my order was discounted because that part is going on sale soon. happened twice.

-i can always get through to a real person who sorts things out. (i never have to recall and rehash anything with a different person)

Ive been doing business with them so long, but ive never bothered filling this out. I figured after flawless service for over a year i owed it to sidewinder.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-17

"What can I say, this is my second time around to rate Sidewinder Computers. And that means, I am really satisfied with products, the service, and of course, the management and staff. Highly customer and results oriented. Great price, all the good things that I can say for an online store can be fitted to Sidewinder. Looking forward to more transactions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-09

"I am very satisfied with this vendor. Wanted an AMD waterblock that was out of stock. He had the same thing in a Pentium configuration. Gary offered to ship me the pentium block with an AMD conversion kit at no extra charge. He even gave me a better price since the block was an older version. Received my order in two days. Great communication, costumer service and competitive prices. I highly recommend this vendor and I will be doing business with Gary again. A+++. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-27

"All around excellent company. Ordered on Friday and received package on Monday. There site is easy to navigate. The price was very competitive to other sites I browsed. Also, customer service is top notch. Very happy with my purchase and will shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-04-19

"Purchasing of a Meanwell power supply went fast and smooth. Couldn't pass up the great price for it on this site. However, once I recieved it I found that partially crushed at one end. This wasn't from mishandling during shipping as the box was in perfect condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
N/A
Being trustworthy
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Resolving problems
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-15

"Good price, fast delivery; was completely happy with transaction and would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-04

"Great products with low prices, I get it in 3 days, very faster, I would shop again and again."

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Is committed to quality products and services
Is easy to do business with

ira
Verified
5/5

2004-03-31

"Smooth as silk ordering, great email communication, shipped as promised, received everything packaged well and in tip top condition.

You can't go wrong with Sidewinder!
Would order again in a heartbeat.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
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Overall web site
N/A
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-17

"Superior vendor in every way! Had a question that I emailed to Gary late on a Sunday night...he answered at 11:30 that very night! Beats New Egg's prices on many items and I received my order 2 days after making it! Sidewinder is the real deal. Thank you Gary!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-17

"I can't say enough about how great Gary and the staff at Sidewinder Computers are...Absolutely one of the best companies I've ever dealt with. I wanted to order an Asetek Waterchill watercooling system but they were out of stock. I emailed Gary and he responded within minutes, letting me know that they had just paid for their next shipment, and they should arrive within a few days. He emailed me the next day letting me know that the order had been shipped and was enroute to them. Before the pallet had even been unloaded, I was able to place my order and Gary got it shipped out the same day! Their shipping is absolutely amazing--USPS is a God-send for those of us who live outside the Continental U.S.--FedEx or UPS 2-day shipping from other sites was 3 to 4 times as expensive. Ordered on a Thursday, delivered on Monday--even FedEx doesn't deliver to Hawaii that fast! Thanks Sidewinder, for a great internet shopping experience!"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-03-10

"Purchased two Panaflo fans and one Enermax adjustable speed fan.

Prices were excellent, shipping was very reasonable, super prompt,and packing was excellent.

These guys even gave me screws with the bulk Panaflo fans, no one ever did that before and I buy a ton of fans!
Thanks Sidewinder :O)
JmL
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services