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5/5

2003-09-01

"Excellent service, good products , great prices! These guys are great!"

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Delivering products damage free
Delivering products on-time
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5/5

2003-08-30

"So far I've made two orders from Sidewinder Computers, and both of them went very smoothly. Both shipments came in quick to CA (~2 days) and I'm very impressed by the service that Gary has done. In my first order for some round cables and thumbscrews, I didn't get a tracking number email to me. But Gary quickly sent me a reply with the tracking number and was able to track my shipment. My second order on the Thermaltake SK-7 with Smart Fan 2 went well too. Keep up the good work!!"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-22

"A smooth transaction!
They are professional, provide the best service. I made a mistake while placing the order when I forgot to put my apartment number. Just when I realized after placing the order, I sent an email stating the mistake, and I got email back rightway stating that it will be corrected before shipping. They sure did and the PSU arrived before I even know it. After a month, I can still click on the order status and see my order shipment status and everything.

This is the kind of fast service a customer wants. It is very easy to unsatisfy a customer, but extremely hard to gain a customers confident, and they sure did gain my respect. I will purchase from them again.

Thank you.
"

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Overall product shipping and delivery process

5/5

2003-08-21

"Ordered a vantec Iceberq 4 video card fan for my Geforce3 Ti200. Ordered Monday and got it Thursday. Not bad for $4 shipping! Packed real nice with newspaper and tons of those peanut thingys. Will order from them again."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status

5/5

2003-08-08

"My first order with Sidewinder and very pleased. Placed my order on the 6th and received it on the 8th correct and complete. I will definitely be a return customer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-30

"My invoice number is in an archived mail file but I will dig it out and post it. However, I ordered a $40 fan from them on July 2. I heard nothing since the order confirmation and recent attempts to reach their sales staff regarding the status of my order have gone unanswered. It is now July 30.

I haven't given up on them because they were helpful before the sale.
>> Update July 30 PM: The US Post Office was to blame. They've had my package since July 5. Gary S. at Sidewinder was extremely helpful and even called the Post Office to help straighten it out. Very classy move.
"

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Overall product shipping and delivery process

5/5

2003-07-27

"Ordered 2 Themaltake Smartfans II, order processed quick, received quick and well packed."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-18

"I ordered a fan and heatsink from them, and am very satisfied with the company. They shipped on time, and the merchandise arrived on time and intact.

One cool feature they have is a "listening room", where you can listen to recordings of the various fans they sell. It made a huge difference being able to "hear before buying"...

I will do business with them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-07-17

"My merchandise arrived quickly but unfortunately I received a fan with two blades totally broken. So I had to email them and go through the RMA process. But this isn't much of a problem because Sidewinder computers have a very good RMA department. With in about an hour of me sending the RMA request, witch was about 12:00am at night on a Saturday 21, East coast US time, I received a response saying that they were going to test and send me a new fan that day and they were very sorry for the inconvenience. I received my new fan on Thursday June 26. I have been unlucky and had to use Sidewindercomputers RMA process a couple times but each time I was given great service. I would highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-15

"This guy/s is one of the best retailers I've ever had the pleasure doing business. I had sent a couple of emails regarding different products whether it was compatible.. I had received the emails sometimes same day or next day. The website is excellent, and they are very customer friendly. I not sure if they are new startup or not but I hope their business is the same for years to come.

Great Job Sidewinder Computers!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-09

"Bought the Thermalright SK-7 and Thermaltake Smart Case Fan II combination for $27.90 when the had it on sale which included a free tube of Artic Alumina. I ordered some Ceramique by Artic Silver too and shipped by USPS 2-3 day Priority Mail and got here on Monday. Placed order on Thursday July 3rd so that was fast considering Friday was July 4th.

Very happy with the prices when they have sales and the shipping is reasonable and fairly quick with USPS. I would buy from them again and will recommend to my friends if they are in need of PC cooling parts. Big plus is they don't charge tax for CA. residents.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-07

"Bought SK7 with TT smart Fan II.
The price is cheap, and the shipping is fast.

Emailed them that SK7 doesn't seem to be all copper. Got reply back immedialy sayind the steel color is the sodering silver. Great customer support!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-27

"Excellent selection, decent pricing, amazing shipping. Ordered it 6/26 arrive morning of 6/27!!

2nd day air became overnight? Remarkable.

Great job, will go there again for Swiftech Gear.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-20

"Ordered a Criticool Powerplant and some barb adapters for a Swiftech Waterblock. Everything was shipped the next day and received the items 2 days later. Great communication. "

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Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-20

"Very good communication - Always fast, answering every point raised, polite.

Fast delivery - Main purchase 4/5 days international post, out of stock item posted when in stock at no extra cost.

Good Price..
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site