ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-11-29

"I live in a 1904 Victorian home. My wife and I have been restoring the house for nine years. Restoration hardware has been our go to store for fixtures and accessories. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

WEK
Verified
5/5

2010-11-29

"I was very pleased with the pull handles I received. excellant quality,timely shipping, something I had shopped for and could never find, it has certainly dressed up my antique favorite desk. I found many more items in your catolog I will be ordering."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-24

"Loved the sinks! Absolutely great shopping experience and a great price!Saw these sinks on other websites for more so I am glad I ordered from Signature Hardware. They notified me of shipping details soon after my order and the beautiful travertine sinks arrived in perfect condition, they were well packed and shipped as described in their email. Easiest shopping I ever did. I will definitely order from Signature again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-23

"Signature Hardware is my first "Go TO" merchant for unique specialty items for my home. The quality of the merchandise is excellent. And their prompt delivery and value pricing is second to none. I have been extremely pleased with my purchases and look forward to getting their catalogue for new ideas.

Brenda
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-23

"I RECENTLY MADE MY FIRST PURCHASE FROM SIGNATURE HARDWARE.I ORDERED A VERY HARD TO FIND SMALL PEDESTAL SINK.FROM THE EASE OF ORDERING ONLINE TO THE METICULOUSLY PACKAGED ITEM,I WAS THOROUGHLY SATISFIED AND WOULD HIGHLY RECOMMEND SIGNATURE HARDWARE (AND ALREADY DID) TO OTHERS."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-22

"Everything was as stated and was deivered quickly. Great service and price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2010-11-22

"I recently purchased 2 bathroom sinks and faucets from Signature Hardware. The items were shipped in about 2 days, and arrived 4 days later. They were packed extremely well with no damage at all, and the products were exactly as I expected.

I did need to call customer service with a quick billing question, and my issue was resolved quickly and professionally.

I would not hesitate to buy from Signature Hardware again, or recommend it to friends and family. Quality products at reasonable prices. I am very satisfied :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-11

"Ordered two cast iron shelf brackets, and received them very promptly, and well packaged.
The quality of the product was excellent, and exactly what I was looking for. In fact,This order was a second set ordered a week after the first set. Very pleased with the service, pricing and product quality. They included a very nice full color catalog with the shipment. I most certainly will buy from them again, and recommmend them to my friends. I highly recommend this seller!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-11

"The range hood arrived in perfect condition and was exactly as advertised. The installation instructions were clear and the actual installation was straight forward without and difficulties. The hood works well, it is an excellent product and I would recommend it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-11-09

"This company over charges for shipping, then when the order is wrong, they don't want to hear from you, 10% charge to return plus 10.00 for shipping. Very terrible experience.Would not buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-11-07

"Super fast shipping. My order was shipped in less than 4 day with standard shipping. Product exactly as described. Beautifully made. Very good customer service. I recomend Signature Hardware to anyone. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-11-06

"I ordered a stainless 70/30 sink and had it drop shipped at my "granite" store.. GOOD THING TOO!!! the template included with the sink was wrong. Had I sent the template to the granite store, I would have eaten the labor and transport to "fix" the incorrectly cut and polished hole..
Not the stores fault but a BIG show stopper on a $2000 counter top. They pulled the other sink of the same part number and it was also wrong..
What did I get for this? shipping fees added to the sink grates I ordered... figured they would at least give me free shipping on the order..
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-11-05

"Easy website to navigate. Excellent pricing. Good updates on the status of the order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-27

"The sales staff on the phone were very helpful in identifying the complete package we required, the technical staff were very helpful in managing a plumbing issue, all the items were well and safely wrapped and delivered on time by a topnotch trucking company. All in all, the fine experience and the prices were right. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-22

"I ordered a towel warmer and the service and delivery was very efficient and quick I would order from signature hardware again without any hesitation. Also the price on the item I ordered was very competitive as I had searched several other suppliers but none met my needs as well as signature hardware."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A