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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2023-10-22

Easy

"Thank you for providing a great service and excellent prices."

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Verified
5/5

2023-10-22

Great supplier- quick and efficient

"Software was as advertised. Was delivered promptly and efficient. I will definitely recommend to others. Thank you."

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Verified
5/5

2023-10-21

Excellent Service from Softwarekeep!

"I was skeptical in buying and installing Microsoft Office. However, things went very smoothly and quickly.
I was pleasantly surprised how easily their instructions made things happen.
I definitely will be using Softwarekeep again.
"

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Verified
5/5

2023-10-21

There was a hiccup

"During the purchase process there was a hiccup regarding some type of eligibility check. I'm not sure of the cause. Maybe the addition of eligibility requirements for each of the categories of software would be helpful.

The process was completed without any input from myself.
"

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Verified
5/5

2023-10-20

Good price fast delivery (download digital key)

"Good price fast delivery (download digital key), easy to find product"


Verified
5/5

2023-10-19

Best Ever

"Have bought 3 times now from SoftWare Keep. It is great not paying for subscriptions. Customer service is awesome! Highly recommend!"

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Verified
5/5

2023-10-19

Always a great experience

"I consistently get a great experience and deal when purchasing through Softwarekeep."

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Verified
5/5

2023-10-19

Wonderful Experience!

"Easy to find products, prices competitive, customer service easy to deal with and knowledgeable, downloads are quick and easy, what more could you ask for."

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Verified
5/5

2023-10-19

Great prompt and accommodating service.

"After making purchase I discovered I didn’t need this product. A refund was made promptly without further explanation."

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Verified
5/5

2023-10-17

Most Excellent Customer Service

"I am both so grateful and thankful that we can receive assistance from your technicians through your chat platform. I am almost 70 years old and not computer savvy, so to be able to reach out and get immediate help with installing the various software programs that I have purchased from you is a Godsend. The techs have always been very professional, personable, and kind. (The ones that come to mind are Bryan and Daniel, and the one who recently helped me in a remote fashion, but they have all been exceptional.) I also really appreciate being able to buy earlier versions of Microsoft Office, and have enjoyed your occasional discounts. Once again, many, many thanks! "

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Verified
5/5

2023-10-17

Did what it said

"Received code for software and it worked"


Verified
5/5

2023-10-17

Well taken care of.

"I purchased Software from this site, and then went into a panic thinking I purchased the wrong the software. Of course I immediately called their support line in hopes of correcting my mistake. After my explanation and them reviewing my order they figured out that I didn't follow the installation steps and they walked me through installation. Clear easy to follow their instructions and I was up and running in minutes. Its nice when customer service helps.. They quickly identified the issue and were able to assist me in completing the installation process.

Thank you for your help
ld
"

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Verified
2/5

2023-10-17

No promises delivered still waiting after 3 days for download code number & no sign that the promised USB stick is being mailed

"ANo promises delivered still waiting after 3 days for download code number & no sign that the promised USB stick is being mailed. This is despite an overflow of commercial message to rate the excellent of service. Hope they will deliver ultimately otherwise I have lost my money"

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Verified
1/5

2023-10-17

The speed of delivery was nice but it didn’t mean anything

"The code given to me was already used and I reached out to customer service and no response yet."

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Rep reply posted 2023-11-07
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hello,

We are sorry to hear about your recent negative experience with our company, and we appreciate you taking the time to provide us with your feedback. We strive to ensure the utmost satisfaction of our customers, and we take your concerns seriously.

We have tried our best reaching out to you via our support email and by calling your registered phone number in our system, unfortunately all of these attempts were to no avail. We kindly request you to check your inbox, including the spam folder, and respond to our email at your earliest convenience. Our dedicated support team is eager to assist you and find a satisfactory solution.

Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered. We value your business and would like to make things right. Please give us the opportunity to investigate further and provide you with the assistance you deserve.

Thank you for your understanding, and we look forward to hearing from you soon.



Kind regards,

SoftwareKeep”


Verified
5/5

2023-10-16

Always Dependable

"Software Keep always delivers the link very quickly after purchasing. The staff is very helpful if you have any questions or problems."

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