"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"I was unable to get the Windows 10 files downloaded to USB, so I tried Chat and got quick response, discussed problem, then gave person remote access to my computer and they resolved issue, got all files loaded on the USB. I was then able to install files onto my computer, everything went smoothly."
"Really a pleasure to deal with Softwarekeep.com team. I must mention Daniel's name, he was very helpful and supportive."
"Software keep was fine. Trying to log in and get my software from Microsoft was a nightmare."
"I was sent a product key for a different item than the item ordered and invoiced, and the company responded to the question of why by just issuing a refund with no explanation."
"I had an issue downloading the software but they were right on it in helping me out! Most of the time it's operator error on my part. Thanks again!"
"Overall, final experience was excellent. There was some confusion on the installation initially, but they worked diligently to make sure the product was working properly. Couldn’t be happier with their staff support and the level of detail they gave me on installation to make sure that all worked properly definitely a winner group.
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"Took about 15 mins to get my code and it worked perfectly fine. The email has a detailed set of instructions that really helps with the process."
"Joe was a great help at resolving what was a long and complex installation (at least it seemed that way to me."
"I bought Mac Office from Software store but I had some difficulty downloading and unpacking it. However, the help line at Software store was very helpful and the problem cleared itself in the end. Thanks to Eric at the help desk. Not only that but they upgraded my purchase from Office 2021 Home and Student for Mac to Office 2021 Home and Business for Mac.
Great service."
"I have been purchasing all my software needs from this company. Always get a prompt and personal service. By far the best price you can get from any source. Nobody can beat them. I truely receommend them as a genuine software dealer."
"Their website is not updated. Listing products they no longer have. Then charging your payment method. Next I get an email saying that they have refunded my account - no explanation why. My first thought, is something is wrong with my credit card. After researching that, I then emailed customer service and asked why the refund. They told me they no longer have that product and it would take 3-5days for a refund. At least they refunded the account, but it would have just been better if they didn't list products that they no longer have."
"Eric was very helpful today. He understood my issues and resolved them quickly. His help will be among the criteria I will use for future purchases at SoftwareKeep. Thank you!"
"They did not have the product available and put us in the refund cycle."
"Softwarekeep has become my go-to for Operating Systems. Being able to get really nice discounts for software that in Best Buy and other stores will run you twice as much is wonderful!"
"Everthing went smootly. Great instructions for downloading, too"
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi Debbie,
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by our software delivery. We understand that an out of stock product was still offered on our website which led to this inconvenience.
In response to this, we immediately processed a refund for your purchase as it is the right thing to do. The refunded amount will be credited back to your original payment method within the next few business days.
While we strive to provide clear information about our products on our website and during the checkout process, we understand that oversights can occur. We genuinely value your satisfaction as our customer, and we want to ensure that you have a positive experience with our company.
If you would be willing to revise your review based on the swift resolution of your refund request, it would mean a lot to us. Your updated review will help other potential customers get a more accurate understanding of our service and the steps we took to address your concerns.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
SoftwareKeep”