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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2023-09-30

Windows 11 activation code

"Order was prompt and very reasonable"

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Verified
5/5

2023-09-30

DVD Ripper Platinum

"Live the program. So easy and fast to use. Have a lot if aDVDs I purchased but don't want to take up space so I can play on my computer. "

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Verified
5/5

2023-09-29

Great value for quality software

"I love the great value and ease of purchasing."

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Verified
1/5

2023-09-29

code was already redeemed

"I tried to download my software and it said the code was already redeemed"

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Verified
5/5

2023-09-28

Immediate resolution

"Gave my issue to him, he was able to present solutions right off the bat. No delays, would recommend him for the top troubleshooting resolutionist. "

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Verified
1/5

2023-09-28

I was not aware that I needed windows 10

"Have tried to contact you the key you sent did not work on my new computer I bought I notified you and there was no response "


Rep reply posted 2023-10-11
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hi,

We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.

We also wanted to thank you for giving us the opportunity to work on the issues you raised, and after resolving your concerns, we kindly ask if you could consider revising your review based on your experience with us. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.

Thank you for choosing our company, and we hope to hear back from you soon.


Best regards,

SoftwareKeep”


Verified
3/5

2023-09-28

Frustrating to make progress

"It took several weeks to get a working serial key. However, once it did come through everything worked as described. My inquiries were "answered" with other offers, several of them related to the software I had not been able to download. The phone support was bittersweet: the tech answered quickly and promised a resolution in 5 minutes, but it was many days before anything came through to solve my concern.
They did deliver the product but it took several weeks.
"

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Verified
5/5

2023-09-28

Ray Bryan did a great job assisting me!

"I just purchased the lasted Microsoft Office for Business suite. I was having difficulty getting the pin to work with my Microsoft account to access the download Ray Bryan offered to take over my computer in order effect the download. He did a great job preparing my system, effecting the download, updating all of the programs and testing things out. I was very frustrated and he completely calmed my nerves. He did a great job and I appreciated his assistance!"

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Verified
5/5

2023-09-27

Professional and competent

"Daniel was very helpful helping me through a down load issue I was having."

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Verified
1/5

2023-09-27

I need help

"I bought this program because I thought the 2021 Excel is different than Office 365 version but it's not. I have tried requesting a refund twice already but I haven't received any reply.
I had the product less than 24 hours when I first requested a refund. It was bought through PayPal so if I don't hear from you soon I will contact my credit card company to see if they can help.
Have a nice day
"

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Verified
3/5

2023-09-26

Couldn't use

"Unfortunately I couldn't use the product in my work computer as it was too old."


Verified
5/5

2023-09-25

Daniel hooked me up!

"Had a problem with my initial product key for a windows activation and after sending over a screenshot of the issue I was given a new code immediately sent to my email. Daniel was polite and helped me get straight to the solution in 5 minutes. The homie."

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Verified
1/5

2023-09-25

I have yet to receive my microsoft access purchase

"Have received notice or instructions "

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Rep reply posted 2023-10-10
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hi,

We appreciate your feedback and take it very seriously and we are sorry to hear that you had a negative experience.

We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.

Thank you for choosing our company, and we hope to hear back from you soon.


Best regards,

SoftwareKeep”


Verified
5/5

2023-09-25

Awesome experience

"Fast and easy experience would recommend "

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Verified
1/5

2023-09-25

Not what I ordered, nor what was advertised

"I ordered, as verified by my invoice, Microsoft Word 2021. That is also the product that was advertised online, and for $69.99, was a good price. When I received the license key to download, it was for Microsoft Office Professional Plus 2021, which is available elsewhere for less than 1/2 the price. Microsoft Word is included, but the "lifetime " license is very different (you can look it up). I also didn't want or need the other products that are part of the Office package I received. Be sure to double check the product listed in the email that provides your key BEFORE you activate it. Make sure it is the same thing showing on your invoice. Once activated, no return or refund."