"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"The waiting period was a little nerve racking, but it came through and seems legit. THANKS!"
"Once purchased, it became unwieldy, impossible even, to download the product purchased."
"I purchased the Microsoft Office Professional online through Softwarekeep.com.
The buying experience was simple. I received my software key and installed it on my computer with no issues.
Thank you Softwarekeep.com for the software. I highly recommend this company for your software purchasing needs and will buy any future software from www.softwarekeep.com
"
"I have been around a while and I am very skeptical of software web sites but I had need for my company and had things in place to protect me if things went sideways. This is my second purchase and all was good. I will be back when the need arises."
" I purchased a product by mistake. I immediately tried to get a refund. I have called, emailed etc, but keep getting told my request is being escalated. Meanwhile, a month later, none of the responses promised have happened. Nothing but a sham of a business. Don't buy from them. "
"Obtaining Office S and T 2019 was quick and easy as well as economical."
"Bryan was very professional and assisted me swiftly and accurately addressing all of my concerns with compassion and competence. Thank you Bryan!!"
"Exactly what I wanted. Very helpful and resolved my issue. "
"Easy to purchase and lowest cost. Activation went smoothly. Very satisfied."
"Never using ever again. Worst experience ever."
"I had issues with activating the 2016 Microsoft Office for Mac I purchased. After multiple attempts of trying to trouble shoot it myself, I finally had time to chat/remote access with a technician. Bryan was great and very patient with helping me get the software working!"
"Joe was awesome in supporting me in helping me with downloading my visio program. he wen above and beyond in helping me with the problems i was having on my computer (minimal for him!) Thanks Joe!!!!!"
"Bought the product and can not download the program reached out Microsoft and what you helper was telling me to do was not right. Have asked for my money back"
“Hello,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
After a thorough investigation, we found out our specialist did everything he can to assist you. Downloading and installing the Microsoft License Removal tool is indeed safe and recommended by Microsoft to be installed prior to installing any Microsoft Office suite. In fact, they have a a dedicated support page for it as pointed out by our specialist. This will completely remove all licenses for Microsoft 365 for Mac or a one-time purchase of Microsoft Office which may cause activation issues.
We would like to offer our assistance in resolving any remaining issues you may have encountered. Please don't hesitate to reach out to our customer support team by going to our website to get connected to live chat support, or email us at sales@softwarekeep.com
Thank you for choosing our company, and we hope to hear back from you soon.
Best regards,
SoftwareKeep”
"I found the software I was interested in and proceeded to pay for it. I had a difficult time downloading it. I thought the problem originated with the internet site. After numerous attempts I finally gave up not realizing that the problem was not the site but rather my iPad (which has sine been repaired). It was much later that I received a call from an officer of Softwarekeep informing me that the company was refunding my payment.
"
"There was a problem with my first software purchase and SoftwareKeep graciously upgraded my purchase to resolve the issue. Then I was having problems installing the upgrade product, Office 2010 Pro. My support person, Daniel, was patient and helpful and I got through it. Daniel was professional throughout the experience. SofwareKeep provided me with a great legal version of Office 2010 Pro and I am very satisfied. I recommend this company highly. Very satisfied with the purchase from start to finish."
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hello,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused with your recent purchase. We understand that this may have been frustrating for you, but we want to assure you that the decision was made to ensure the safety and security of your account and payment information.
Our security system flagged your order as a potential fraudulent transaction. To proceed with the order, we required additional verification from you to ensure that you are the account holder or the owner of the payment method used. We requested that you provide us with OUR name as the merchant as it appears on your online banking statement. This was a standard verification process that we implement to ensure the legitimacy of each transaction and to protect our customers from potential fraud.
At SoftwareKeep.com, we value the security and safety of our customers over sales. We take all necessary steps to ensure that each order placed on our platform is authorized by the account holder or the actual owner of the payment method used. We understand that this may cause inconvenience, but we believe that it is essential to ensure the safety and security of our customers' information.
We apologize if this process was not clearly communicated to you, and we appreciate your feedback. We are continually working to improve our processes and communication to ensure that our customers have the best experience possible.
Thank you for your understanding.
Sincerely,”