"Jon'Pierre T. Was very helpful, he ordered the part for my elliptical and was very professional."
"I went through different avenues trying to get the replacement parts. I sent my request online and after several weeks of one person passing to another, I was connected with Paige. Paige was wonderful and more helpful in the first 2 minutes then every other avenue had been in 3 weeks. If I could give her 5 stars, I would. However, the channels and systems in there process seem to be broken somewhere to take this lo g to get answers/help. Thank you Paige for being helpful and finally putting in the order for my parts (5 stars for Paige)."
"Helps to call and get someone who’s knowledgeable. Thanks Sole for good customer service in purchasing a treadmill. Have not received treadmill yet, otherwise great service. "
"Hello,
I contacted Sole about my two year old E25 Elliptical suddenly having a problem. Machine has begun making a loud "clunk" sound in the front right side. Ness helped me troubleshoot the problem and offered advice on how I might try to fix it by tightening loose bolts, lubricating the machine and levelling it. Unfortunately, I still need a tech to come out and service it and the tech recommended I have a new steel cable on hand when he comes out. Fortunately, the parts are still under warranty. Ness ordered the steel cable and the flywheel it attaches to and is shipping them too me. Thank you very much"
"Adam B was very kind and helped me with getting a treadmill motor replacement ordered in a quick and timely manner. I can’t wait to be back using my treadmill. It is my sanity! Haha! Thank you, Adam for your help. I appreciate it so much! "
"Paige was incredible to work with and very helpful. "
"Paige was a perfect 5 in my customer support because her quick, competant and able resolution of my registration issues for my Eliptical and Treadmill purchases. I worked in sales for IT Manaufacturers and Distributors for many years and have had my share of experiences with my succesful and not helpful support teams. Paige was excellent, Her demeanor, willingness to help resolve issues quickly and efficiently and even to solve a small techical issue was refreshing. Plus her professionalism shined thru. I would recommend cloning her for your other support teams."
" Cecilia super helpful and understanding with my nonsense talk, I was so stressed out after breaking my husbands 2 month old treadmill when I somehow managed to crack the screen.... it was ordered within 1 hour or calling!"
"Called about my f63 sole. Model #5638182111182203. Told technical support what was wrong and sent pictures. Adam B. sending out parts to get my f63 sole back in working order. Thanks Jeff"
"Have an issue with 14-year old Sole F-83 and requested information. This unit has been terrific for all this time but a minor tick has developed. Ticket # 155184 was generated by Adam B. Had an outstanding and totally excellent CS experience with Adam. He provided extensive information and took time to ensure that I had an understanding of all the possible issues and remedies. I also asked him about the F-80 in case a new treadmill would be an appropriate answer to the problem and he again offered much information. This was a wonderful CS experience and I feel fortunate to have Sole products in my fitness room."
"My Sole Treadmill F63 failed over a weekend. I called Sole customer service early Monday morning and did not have to wait on hold. Paige G picked up and expedited my warranty request and within three days I had the replacement parts. Communication was excellent. Overall this was announced standing experience. Paige is a huge asset to Sole Fitness!"
"I was having problems with my Sole E35. Paige was able to help me troubleshoot the problem, order the part, and fix my machine. Very knowledgeable. This is what customer service should be.
Can I give a 6th star? "
"Ness helped me to navigate a situation where the Sole system did not record my registration 18 months ago. It was discovered when I had a warranty issue. In the end, Ness made sure my unit was properly registered, and the warranty issue was resolved."
"Cecelia assisted me with my f80. Quick, responsive, and professional. "
"Representative replied quickly and was able to address the concerns to my satisfaction (new belt and control board)."