"I was able to get a live person very quickly, Cecelia was amazingly helpful. She not only knew exactly what the issue was with my treadmill but was able to tell me how to fix it in less than 15min. "
"Adam was very helpful and polite "
"My ticket # was 151005 and serial number is 5608161609000559 for Sole Treadmill. I talked with Robert and he was so helpful and gave me a discount on a new belt and controller which is great since my treadmill is only 5 years old. I asked questions and he was excellent and answered and sent me instructions on how to change the belt myself so I did not have to have someone come out and cost me extra. Top notch customer service! The only reason I will fix this one instead of trashing it and buying a different brand. "
"Shane was SUPER HELPFUL and helped me resolve my issue service was great to get my issue resolved and new order placed for my e95 elliptical."
"Jon’ Pierre was amazing. He was very patient with me because I have a memory problem plus he actually help me send the picture of my receipt. Thank you so much!!"
"Our Sole F80 Treadmill stopped working correctly. We called for help and received it thanks to Paige G. She was polite, friendly, clearly an expert, and seemed sincerely interested in getting our machine back up and running (pun intended). We're grateful that our case handled by her and look forward to our new piece being shipped/installed."
"Shelly L is an absolute gem! She is knowledgeable, friendly and concern for her customers. First time I didn't mind talking with a customer service rep. "
"Paige is by far one of the best customer representatives I have encountered. She was efficient and prompt in resolving a hardware problem on our SOLE bike. I give her a 5 star plus!"
"Page G was great at handling my issue. Asked a couple of questions to diagnose the issue and then shipped me the part I needed to get my treadmill working again. No hassle at all and now I've got a working treadmill again."
"Viola was very focused to make sure that the correct part required to honor my warranty was identified. I greatly appreciate her patience in working towards a solution!"
"My E95 Elliptical, which I had for over 10 years broke the other day. After taking the unit apart I was able to learn that the cable in my fly wheel broke. I spoke with Cecelia and she was able to immediately send out a new fly wheel for my E95 (ticket #152950). I was happy to learn the part had a lifetime warranty."
"I emailed Sole to get a replacement partfor my F63 treadmill, and I still hadn't heard back from anybody for over a week. So I called, and Cecelia was able to find my email and get the part shipped out right away. thank you Cecilia"
"Shelly L assisted my husband and I with a warranty issue. She listened to our concerns, helped identify the cause of the problems and placed a parts order for us. Shelly was pleasant, professional and a nice person to work with. She is an asset to the Sole organization!"
"Khristian W. was attentive and quick in response. We were able to find a solution and my parts arrived to fix the treadmill. "
"Paige was truly amazing. She took care of me. I’m happy to be a sole customer!!"