"Very simple and enjoyable experience. I didnt jump through hoops. Proof of purchase and barcode number. Quick response back about part being covered and being mailed out in 5 days. Customer service is why i would buy a sole again "

"Shelly helped us so much to figure out the registration process and get the new console ordered. We really appreciate her! Wonderful customer service!"

"Shelly is an excellent customer rep. She helped me all my concerns, questions, and fulfilled my requests."

"My request was addressed fast and efficiently. Thank you."

"Shelly L was an absolute pleasure to work with. She was very friendly, very accommodating, and extremely helpful. Could not have been any better. If all customer service reps were like Shelly L, the world would be a better place!"

"Bought a Sole F85. One of the corner covers came lose and cracked. Called Sole customer service and Cecilia took care of everything, from registering the guaranty to ordering a replacement part. Very professional and knowledgeable. "

"Had an issue needing warranty support. Khristian was super helpful!"

"I requested a replacement sticker for the console safety key on the brand new F85 treadmill we bought in spring of 2023 which arrived all scratched up.

For some reason, although I had explained in detail that it was just the sticker and forwarded clear photos, no one could locate one. Some told me it didn't matter as the key still functioned.

But the treadmill is in a room that gets hot in summer. And the key is removed to prevent melting and warping.

And to be frank, the production or quality control issues are not the customer's fault.

In any event, after waiting an age due to ongoing supplier issues, I finally received a sticker in December, but it was the one for the entire console and not the safety key.

I was really frustrated because we paid for the extra 5-year warranty and had waited six months for nothing.

But I contacted Sole once again to see what they would do. The customer service agent, Robert D, was able to talk to a manager and finally locate the console key sticker.

And, I wanted to write a review because I did appreciate the diligence and effort Robert D showed in continuing to work this issue and in finding what was actually needed as no one before had.

Also, I realize others would have given up and told us to live with it. And even though it's just a small thing, no one wants to pay $2400 for a brand new piece of quality fitness equipment and then fail to receive supportive customer service to keep the equipment in good condition and lasting for years."

"After not hearing back from submitted email for two weeks I called and even though it was minutes from her end of day Shelly L immediately assigned the ticket to herself. She was able to quickly confirm the issue and get replacement parts sent which shipped today."

"Call was answered quickly. Very friendly and helpful service from Adam."

"Haley B has been outstanding providing me assistance and guidance in order to get my warranty work on my Sole F63 treadmill. "

"We had a small problem with an E35 Elliptical. Cecilia from Sole, took care of the issue asap and mailed out a replacement part the same afternoon. She also helped register our equipment. Great assistance! Thank you."

"I noted some shipping damage on our new Sole E25 elliptical machine and submitted a service request online. I followed up via phone with Shelly Lindsey, who promptly resolved the issue and arranged to have replacement parts shipped. She went above and beyond my expectations that I have had with other customer service experiences, and I gladly give her a 5-star review!"

"Outstanding knowledge, advice, and assistance from Viola G identified and ordered pertinent parts."

"Shelly was able to take care of my questions and concerns. I am thankful to have purchased a Sole product because of the great quality and customer service. Thank you Shelly!"