"Thank you for your excellent customer service and helpful conversation as you helped me get what I needed. Paige was understanding and patient with my weird situation. Five stars! "
"I call customer support about a cracked deck on my SOLE F80 treadmill. Viola was very helpful and looked up my machine to determine warranty options for me. She walked me through the required information and placed the order for my replacement deck the same day. A+ service all the way!! Thank you SO much for all your help Viola!!"
"Khristian was amazing and responsive to address an issue that we had."
"We are enjoying our new treadmill! Kristian (141365) was great to work with and helped us order a new part.
Thank you! "
"We were extremely pleased with the customer service and had the great pleasure of working with Khristian to identify the issue and provide a resolution to our broken part on the treadmill. We definitely would recommend Sole for anyone looking g for workout equipment."
"Paige G. was extremely helpful with our request. She really knows her stuff, was super nice and very efficient! Thank you so much!!!"
"Had an issue with my treadmill and Paige was super patient and helpful, asking the right questions to get the answer, getting parts ordered and a tech queued up to call when the parts are in. Much appreciated!"
"Paige was super helpful in resolving my issue!"
"After a phone call wasn't able to resolve my need, I sent an email requesting help. I expected to wait days (especially around the holidays), but within 2 hours I got an emailed response AND a phone call.
Angee sent me the info I needed to find my serial number - very clear and simple (now that I knew where to look: inside the top shroud on the main vertical stem).
With that info, I called Hannah back and got over-the-top customer service. She not only determined the part I need and initiated immediate shipment, she also sent detailed installation instructions. And her friendly Southern hospitality can't be beat! The best-ever customer experience I've had in a long time."
"Had one or two small issues after purchasing my new Sole. After service was exceptional however, and Khristian was great to work with. Would certainly recommend."
"I submitted a service ticket on treadmill, 9 months old and screen was blurry. Paige immediately sent part to fix the issue to my house and set up a service appointment. Two weeks later treadmill was working perfectly. Excellent service, very unexpected."
"Got my service request taken care of promptly, Khristian was a great customer service representative."
"I called sole fitness for my treadmill motor sound issue and Cecilia helped me. Quick and easy!"
"I was purchasing a treadmill and spent a lot of time trying to figure out which treadmill was best. after hours and hours of research I narrowed it down to 3 treadmills. Although the F63 was slightly more the customer service at Sole was superior. No out sourced Call Center Everyone I spoke to was courteous, flexible and knowledgeable. After all this research and interacting with Sole it became evident this was the best in this price range. Aaron completed the deal for me. I called Customer Service as though I had a problem and it was not a long wait time like some of their competitors when I had to wait almost 2 hours numerous times. I feel good about this purchase. Thanks to Savannah to who I emailed and she responded with all the contact information. It is refreshing in this time of outsourcing knowing they are available to help with any issue.
The little bit of extra money is an after thought when knowing the company is here in the US and you can pick up the phone to get assistance. Thanks Aaron!! Thanks Savannah and Scott!"
"I called right away after delivery and spoke Viola and she was not only informative about my new F85 but very helpful with my registration and getting parts ordered so that I can use it as soon as it gets fixed! Thank you so much. Kristin "