"Had a motor go bad on my Sole F63 after almost 4 yrs of frequent use. Contacted customer support (Paige G). Gave them the info and a video of the noisey motor. They shipped a new motor out and within a week, I’m back in business. Thanks for the great support. "
"Once Paige had all of the information she understood our problem and sent the correct replacement part. I’m concerned that the same info I sent Sole was not transferred to Paige until I resent it."
"I am not an easy person on customer service people but Shane goes above and beyond always. I had a defective unit that he helped replace twice with long timeframes due to Covid backlog. I am super grateful to him"
"Kristian provided us with a very quick response after we sent a video showing the sounds our tread was making. He ordered the parts needed and put in the service request. Really appreciate the support."
"Paige was very helpful when speaking with her this morning. She was very patient and stayed on the line while we were emailing our pictures to her and confirming what would be ordered and covered under warranty. Really appreciate her help!!"
"Responsive on getting a local service contractor assigned and replacement parts with everything covered by warranty. "
"Our Sole Treadmill after 7 years suddenly stopped working. We contacted our local service team to help. They identified the problem and had me contact Sole Support re warranty coverage (support ticket number 142894). It was great to work with Cecilia: with the service team she reviewed the issue and possible causes, confirmed the needed replacement part and had the part sent straightaway. Cecilia was professional and courteous during all of our dealings; truly wonderful to work with her."
"I called in about an error message on my Sole F80 and Shelly quickly identified the problem and had the solution. Very quck and professional!"
"I worked with Shane Ford and he managed to make the whole process as simple and easy as I had ever hoped. I appreciate the help from them all a whole lot but he really made it a chill and easy experience.
Hope he reads this, cause I thank him."
"It was very professional and it didn't take long to get the parts. The unit is back in working order. Thank you "
"Shelly L worked with me to diagnose the problem and get the solution to me quickly. An excellent experience. With service like this, we’re so glad we chose a Sole treadmill. "
"Great customer service and spent time helping me with my issue "
"I received truly outstanding support on my warranty claim from two of your friendly and knowledgeable service representatives, Ms Charity and Ms Shelly. After nearly 8 years of heavy use, the decking started to crack on my treadmill. However, I am happy to say that the Sole team stood behind the lifetime warranty that was in place when i bought it. Purchasing your product was one of the best investments that i have made in my health. I can’t wait to receive my new deck and to get us both up and running once again. Thank you to Charity and Shelly for all of your help!"
"Having worked in customer service/call center myself, I can comfortably say that Mr. Adam provided me with great customer service which I didn’t expect and have not received in a long time from many call centers. In all honesty, I was concerned about calling to register my treadmill, but Mr. Adam made it too easy! I am very grateful for your service Mr. Adam. Thank you for making my life easier. I wish you a Happy Holiday and Merry Christmas! Thank you!!"
"Cecelia was great to work with. With the holidays upon us, and slower delivery service, I just wish the motor/part could have been sent quicker (7 to 10 days) as I miss my daily treadmill stress relief! Hopefully the repair guy will be able to repair before Christmas."