"Shelly did an outstanding job getting my order fixed. Will buy from sole again."
"Very nice and helpful customer service agent Shelly Linsey helped me diagnose what might be going wrong with my sole F63 treadmill. Got parts ordered on the call - easy. "
"Paige was excellent! She asked great questions to figure out what was wrong with my treadmill and found a solution to fix it. She ordered the parts and I expect to be using the treadmill soon. "
"Great, quick service and gave me a solution right away! "
"I called for service and spoke with Shelly Lindsey, she was very kind, courteous and knowledgeable about the product. She also did what she said she was going to do. I was happy and look forward to getting my parts and getting the problem solved - Thanks Shelly. "
"Shelly L helped me like a friend. She knew what to do. She followed through and completely handled my needs. I wish everyone would be as nice as Shelly."
"Had a motor controller appeared bad and began emailing Paige with symptoms. She walked me through everything and in the end sent me what I needed and fixed the issue. The absolute key to this excellent 5 star service is that she always made me that she was just a phone call away and that WE would fix it as a team. Cannot say enough good things about her especially in these days of declining customer service. I will always use and recommend your products, always."
"I purchased a Sole F63 Treadmill shortly after Thanksgiving from ****'s Sporting Goods. ****'s delivery vendor AIT delivered and installed/put together the treadmill. However, later in the day I discovered the beverage tray was cracked and had a hole in it. I contacted AIT and they were no help! I then went back to ****'s and they provided me a number to Sole to call. I was not happy with the service I was getting from both AIT and ****'s. I called Sole and spoke to Cecelia R. She was so patient and worked with me to get an incident ticket opened (141704) to have the damaged part replaced. My stress level from the previous experience really went down thanks to Cecelia's professionalism and willingness to ensure I was taken care of!"
"I worked with Hannah to resolve Case 5888222302000021, which involved a lot of clanging and banging coming from my new TT8, on it's very first run! (grumble grumble.....) I am looking forward to my replacement part and its installation by a technician, all put in place by Hannah!
Makes me feel good about buying SOLE!
Many Thanks!
Andy"
"My Sole treadmill stopped working this morning -- it would turn on, but was unresponsive. I called Sole tech support, and Cecilia walked me through troubleshooting over the phone (and also texted me helpful photos and videos) and we were able to successfully troubleshoot the problem (and the treadmill now works again!) She was kind and patient, and having a working treadmill again totally made my day."
"It's rare to cross paths with a brand that displays exceptional customer service, let alone when you've just become a customer. I had a shipping complication that was my own fault and reached out to Sole to see if anything could be done. From the moment Aaron Parker picked up the phone, I felt like I was family. His kindness, patience and helpfulness are such a wonderful reflection of the brand, and another reason I'm so happy I went Sole. Thank you, Aaron! "
"I recently called Sole Support to discuss a problem with my treadmill. I talked to Cecilia. She answered very quickly, listened to my concerns, and answered all of my questions. She started the process to get my machine repaired. We then corresponded via email to complete the evaluation. I'm very pleased with the support provided. Thank you Sole and Cecilia for an excellent experience!"
"Shelley L helped resolve my diagnose and resolve my noise issue with my treadmill"
"Hayley B was incredibly helpful, patient and kind! 5 star service for sure! "
"I have a broken treadmill right out of the box. Carolyn was super helpful. It was so nice to talk to someone who speaks great English and understands me. She was very knowledgeable about the potential causes of my issue and walked me through the process like a pro. It was obvious she knew her products. It's so hard to find a company like that anymore. She was able to initiate a repair herself and not put me on hold to get permission. Fantastic! This is my first purchase from Sole Fitness, and as disappointing as it was to get a broken item, I am more than happy with the resolution at this point."