"Paige did an awesome job answering all my questions and emails in a very professional and prompt manner. She was very helpful in setting up the repair of my treadmill. She was always courteous and responsive during our conversations and email exchanges. I am very happy I received from Paige."
"Haley was courteous and efficient and addressed all of my issues. I'm looking forward to the service appointment."
"Khristian W support ticket number (139416)
she was very responsive and was able to help us in no time. "
"I spent a lot of time looking for the spacers around here to no avail. I contacted your service department and Khristian got all solved and I'm really happy to know that our equipment will be in working condition know.
I highly commend Khristian's efforts to get things done.
Outstanding work.
Sincerely,
Hugo"
"Thank you for a wonderful experience Jon'Pierre and Sole Fitness. It is so rare to get real help when you have to call in for support. We all dread it. Not this time. Best support I've experienced this year.
Firstly, I was shocked someone actually answered the call. And they answered the phone quickly, without delay. A real person! Imagine that.
My tech support specialist Jon'Pierre was knowledgeable, courteous, and patient. He understood exactly what I needed and walked me right to a quick resolution. All I could think was, this is how customer service and tech support is supposed to be. Why can't all companies support their products this way. I literally got off the call thinking that whenever I need more health equipment in the future, I will definitely check with Sole Fitness first now that I KNOW they support their customers this way. I've always loved my F63 treadmill. Never had any problems and I've lost 30 pounds since I've started using it. And now it is apparent to me they have a good company that stands behind their products and values their customer's experience.
Thank you for the F63 and your customer service and tech support! You validated my original purchase decision."
"Paige G answered all my questions and supported the warranty process from start to finish!"
"I am an avid runner and use my sole treadmill nearly every day. It has been a great machine and very reliable. Recently the motor was becoming increasingly loud to the point where it is almost hard to run on it and it sounded like it was going to fall at any time. I contacted Sole and talked with Khristian. They evaluated my motor quickly and are sending me a new motor to replace it. I am impressed both with Khristian's help and with Sole's warranty coverage. Both are excellent. I have purchased two treadmills and a rower from Sole over the years and will continue to purchase from them after this experience. Thanks Khristian and Sole!"
"Even though I had issues with my machine, the service reps were always friendly and very helpful. I actually called a few times and got the same rep who handled my issue on the first call. Cecelia was fantastic and very helpful to get my issue resolved. "
"There was confusion on which part I needed after the incorrect one was sent. Shelly researched and priced what I needed and made the transaction, while expensive, easy. Shelly embodies customer service and Sole Fitness is lucky to have her. "
"Very professional and knowledgeable staff, got my questions answered and even saved some money by calling in to order!"
"I have a problem in the Spirit XBR55ENT at my store. The previous employee made a profile on the console and I can’t delete the user because I didn’t know his passcode.
I called the Spirit Fitness and Shelly Lindsey was the one helping me thoroughly. Awesome service since she is not only working with me by providing her mobile number but also with others on the phone. She managed to get back to me in no time. Thank you, Shelly! I appreciate your help! "
"Caitlyn was personable, knowledgeable, and extremely helpful. She addressed my issues professionally and successfully and it was a pleasure dealing with her "
"Shelly was incredibly helpful and kind. Getting through to a person was quick and repairs order was submitted quick. This is what you look for in customer support! Thanks Shelly"
"Khristian was very helpful, thank you"
"Viola G walked me through a Sole Treadmill repair when it stopped working. She made sure to reply to me, and she answered all my questions. She was outstanding."