"I had three great order experiences with Solid Signal but the fourth one left a bit to be desired. Mainly they left the status of my order pending in my on-line account, and when I called for info I was advised that specials sometimes take up to a week to process. So I sent an email direct to Solid Signal and got an answer the day after it was delivered by UPS. I was disappointed that they did not keep the order status up to date nor provide me with any initial, follow-up, nor shipping emails until after the fact. "

"SolidSignal Pros: Good selection, fair prices, prompt FedEx shipping.
SolidSignal Cons: so-so shipping quality. Strongly recommend the $0.99 shipping insurance when purchasing a medium or large antenna.
If shopping at Solidsignal.com and the website's SSL certificate is not green, then should telephone them to place an order (to prevent risking your personal information online).
SolidSignal Cons: very-slow email response to customer service (****@****).
Solid Signal HDB91X Antenna Pros: wider reception than many similar-size UHF yagi antennas.
Solid Signal HDB91X Antenna Cons: poor quality, poor documents, & poor assembly instructions [my HDB91X arrived with two elements significantly bent; one assembly nut arrived stripped; one of the plastic director elements was partly broken; the mounting of the director elements is very weak (OK in attic, but not outside); the assembly instructions are inaccurate and incomplete]."

"I placed an order on 2/21 of 2 dish network receivers and tried to cancel my order before they shipped. Unfortunately they were unable to stop the shipment. Worked to resolve this issue with Mae. She was very helpful and understanding. She resolved everything quickly. Very much appreciate all of her help. "

"Outstanding customer service; great prices; fast shipping; I highly recommend Strong Signal for your antenna needs! A+++"

"I wish I would have got with this company a long time ago. I like to work out in the barn and never could get a clear reception on my FM radio. I got with Tori at Solid Signal and they suggested I purchase the Wineguard FR 6010 antenna. They were great to deal with and I got my antenna in just a couple of days. I got it up and now I have the best reception. My FM station comes in so clear, WOW! Thanks Tori for helping me out."

"My Solid Signal rep and I went back and forth via e-mail a few times to get all my questions answered. She was very responsive and thorough and provided great pricing. I ordered my products within the same day and look forward to successfully installing them in the very near future!"

"Tori did an amazing job of helping me with an order. I called to cancel due to it being on backorder. She said it couldn't be cancelled cause it had already been shipped but she would look into it. She got it all figured out and emailed me the next day to let me know what was going on. I received the order that same day. I appreciated her getting back to me so quickly with the order information. Thanks again Tori!! "

"Mae was fantastic. I accidentally ordered an access point Friday night (around closing) and tried to cancel it that night. Of course everyone had gone home by then. I got a hold of her Monday morning and she was able to get the order stopped even though it had already shipped. I think she might of actually chased down the truck :)
It would have been very easy for her to have just let it go and do an RMA later but instead she took the customer service route and made my day.

New customer for life David Stephens

PS Prices at solid signal are 20% to 40% cheaper than both EBay and Amazon"

"Sarah is the greatest,She helped me on there best product for my application and is very easy to communicate with,know her stuff,I hope I get to talk to her on an other live chat. Great job. PS.. should be more SARAH's"

"Great service by Glendy Perez and very customer friendly and helpful and I recommend her highly and giver 5 stars out of 5! "

"I contacted Sarah and was so pleased that she sent me a link to the best product to fit my needs and a link for installation. It is a breath of fresh air to get knowledge and a personalized answer to my questions even though they might have annoyed the "average" customer support person. She even sent me the name of an independent contractor for installation in my area. Needless to say that I will be back to solid signal for all my electronic needs. They just happen to carry a large portion of my long list of items that I want at very reasonable prices. Thanks Sarah! You are a huge asset to your company and if I still had a company I would try to hire you away! "

"This is the second time I've worked with customer service rep Ashley Rossi in ordering DIRECTV products, and she is an absolute gem! She is helpful and patient, returns calls promptly, and goes out of her way to explain how to do things and still stay in compliance with DIRECTV rules. If she were willing to move to the west coast, I would hire her in an instant."

"Very good customer service and tech support..Ashley did an outstanding job of choosing the product I needed ,,"

"Went to their web page and was chatting almost instantly with Glendy! Had some questions that were answered immediately, placed an order and noticed I made a mistake. Glendy assisted me throughout the entire cancel and re-order process and is getting my items shipped out the door today!

WOW is all I can say. Thank you Glendy for your commitment, support and knowledge. You went above and beyond and made this a very pleasant transaction. I will do business again with Solid Signal !"

"Glendy helped me decide which antenna, chimney mount kit, and mast to get. I had picked out an antenna based on my own online research, but Glendy helped me find something smaller, less expensive, and with great reviews. Thanks!"