"I am a VAR, a reseller in Florida. I order most of my antenna parts here. The shipping killing us. We pay for and use SHOPRUNNER, and would like to see Solid on board with some shipping perks that we use almost everywhere else. $7.99 for a $40 part is a little much! I buy my cat treats for $3 and get FREE(appears FREE)shipping, 2 day! Please consider giving your dealers a better shipping deal....."
"I was in need of antenna advice for receiving off the air DTV so I asked Solid Signal. The rep, Glendy, recommended a complete configuration that would be the best fit for my specific location and the number of TV's I planned to connect. Glendy was very responsive in answering my follow on questions and providing an honest opinion of alternative setups. When I inquired about specific performance claims made by the manufacturer about certain models, she provided me her honest opinion based on actual customer experience. This kind of advice is invaluable when there are so many antenna models to choose from. I will make my purchase from Solid Signal. "
"I inadvertently ordered the incorrect signal amplifier and thought it was going to be a costly mistake. Instead I was given solid support in figuring out the correct unit for my installation. Solid Signal is THE BEST! Their technical support and problem resolution made all the difference for me. Glendy Perez was awesome. They will be the GO TO GUYS for all my radio and electronics from now on. Thanks Glendy and Solid Signal. "
"Great online reseller. Orders are always processed and shipped quickly Great customer service."
"After receiving a pre-amp that did not work I was told by matt that I had to pay to return the defective product. I asked to speak to his supervisor Mike and was given his extension. Mike never replied to multiple phone calls. I then left a message for Audrie and she never responded. Once this company has your money there is no service. I don't expect Solid Signal to be in business to long with this kind of customer service. I would highly recommend NOT using this company.
Thanks for responding only after I filed a complaint. After being told I would have to pay the return shipping for the defective product I did. Solid Signal received the defective pre amp FEB 27 (USPS tracking# 9114901230801117856368)and as of MAR 23 I have not got my refund nor will anyone return my phone calls. I am currently researching legal options."
"Great customer service from Mae. Thank-you for having someone of her caliber."
"Solid Signal has a great selection of products at good prices...great prices if you watch for their daily deals. They have shipped everything that I purchased by the end of the next business day. I tend to opt for their 2-day shipping far from MI. Their shipping is fairly reasonable for size of the products shipped. I use their website, especially the product reviews, for researching purchases. All items I have received from them have been received in great condition and by the expected time."
"On February 13 I attempted to place my first order via your website, and on checkout my credit card was denied. I called customer service and spoke with Matthew Abraham who quickly solved the problem and took my order. I was very impressed with his friendly attitude and efficiency. If Matthew is typical of your customer service department you certainly have a winning team!"
"Deseo darle las gracias a "Glendy" por toda su ayuda y cooperacion que me brindo en mi compra... Gracias a "Glendy"... y a la compañia Solid Signal..."
"I usually use Amazon for all of my purchases, but Solid Signal always beats them on price on the signal boosters I buy. Always quick to ship and on time. Only issue I ever had was with support. I think the guy helping me was hungry because his answers were short, vague, and not very helpful. I would have been upset but he followed by saying "Sorry I couldn't be much help. I'm hungry. I'm going to lunch now." But i can't let one bad apple ruin the bunch. "
"We primarily purchase satellite equipment from Solid Signal. Product almost always ships the same day. I occasionally call to ask a question or verify stock -- Customer service reps are always polite and helpful. On various occasions an Account Manager has called to ask if they can help in any way, or to offer to set up a DIRECTV account for our client -- again, always polite and helpful. I do not usually bother writing reviews, but I have to say that I always have a positive experience with Solid Signal."
"I ordered an Antennas Direct C2-V antenna, an amplifier, and a splitter from Solid Signal. I really liked the technical support when I placed my order, and Glendy in customer service was great."
"I chose solid signal for their unbeatable prices, but I was absolutely amazed with their excellent customer service. From the on-line tech support to the outstanding job by the sales department. My expectations were completely exceeded. Personal care was taken to make sure I was completely satisfied. Great job guys!"
"I called in to Solid Signal in order to get the correct CB antenna mounting bracket and cable for this Firestick antenna I have. As I'm sure you know, CB cables and brackets are not just a universal setup where everything interchanges. Most are complex and and specially fitted so, if you don't know exactly what you need, you'd most likely get it all wrong and become very frustrated while having to send parts back. Don't forget the fact that you still can't use your CB. This is why I called in. I wanted to get it right the first time.
Anyway, I must tell you that I spoke with a very informative and caring individual regarding. Her name is Ashley. Ashley, took plenty of time researching exactly what I needed. She did not hesitate to ask her co-workers for assistance in ascertaining the correct parts needed and, she wouldn't let me go without providing me with all the necessary information and part numbers for my setup.
As we all know, there are just too many phone reps out there that just don't give a darn about anything whereas, you just end the phone call totally frustrated either because they don't have the right part or you were rushed off the phone.
However, Ashley is on the other side of the spectrum regarding all this. It's obvious she is a good person and likes helping people. She is a wonderful asset to Solid Signal. I know the company is aware she is a high quality employee and I just hope they treat her properly. I will definitely shop there again and certainly refer them to others. Thank you for this opportunity."
"As this is my first dealing with Solid Signal, was referred to them by my provider, Direct TV, my experience since placing my order for the HR44 HDDVR just the other day has been excellent. I just called to check on delivery having rec'd email that order was placed & the 'manager' picked up the call & was just terrific, extremely courteous & knowledgable. Looking forward to getting the unit & checking them out for other needs I'll have in the future.
Jeff F.
Orange County, CA"