ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2020-12-21

Very disappointed

"Not too much to say but I am still waiting for my delivery "


Verified
4/5

2020-12-21

PJs are Great

"Love Soma PJs and would give them five stars if only the shipping was a little faster."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-12-21

Great Experience

"Easy purchase. Great products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-12-21

I never received my items.

"I placed 2 orders with a total of 6 items and so far I received one item total and it has been a month."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-12-21

Disappointed

"Didn’t tell my my items weren’t available until after I filled everything out including payment!"


Verified
5/5

2020-12-21

Love Soma!

"I love wearing Soma **** and bras. They are well made and so soft and comfortable. I used to wear another big brand but will not be looking back after trying Soma!"


Verified
3/5

2020-12-21

Pajama set

"Pajamas are great but I ordered them the day before Thanksgiving and just received them last Friday! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2020-12-21

Something has changed

"Fabric is very different from previous purchases and sizing is off as well. Not near as happy as in the past. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-12-21

Speedy Accurate Order Fulfillment from Soma

"This is the first time I'd had something shipped from Soma so was pleased when the pkg came even earlier than Soma said. Great response as to the progress of the shipment, etc. I love SOMA."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-12-21

Horrible customer service online

"Called 3 times and waited 20 minutes each time and still no one took the call. Emailed and no one has responded either. Placed an order Nov 30, got an email with tracking info and when I checked it the tracking is not available. This was 3 weeks ago. Oh and my card has been charged. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

Very good product quality

"I’m very happy with my purchase came on time and good condición "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2020-12-21

Terrible experience

"I ordered 3 pairs of pjs and received only one set. When I called their customer service and waited on hold for over an hour I was told the missing a pjs were discontinued. They were very nice and did a substitution. However these took 2 weeks to arrive. I also received confirmation that the “discontinued” items had shipped. When they were received after 10 days there was only one set in the package. Another hour on hold to find out that they had short shipped and would credit my account for the missing pjs. Their customer service is very nice and tries to help however their shipping department needs improvement. Soma also needs to improve communication with their customers. An email advising about back order availability would be very helpful and time saving. Also an email confirming expected delivery date would be helpful. Quality of pjs once received was very good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

Love Soma

"We mostly shop at your Cherry Hill store and we love the staff there. We always have fun and they find us exactly what we are looking for. The qualify of the clothing and undergarments is great. I would high recommend it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

The best bras i have ever had!

"I ordered Enbliss and used the size chart. Perfect fit, comfortable. Best bra i ever had!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-12-21

Still haven’t received

"I love their products but am VERY unhappy since I ordered 2 bras 11-28 and still haven’t received it. Called Soma and got no where. Tracking # is now blank???"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process