"I ordered an item on Black Friday and just now received it! It was supposed to be a birthday gift that’s long past. Not impressed as the order just sat there and never shipped until I contacted them and complained."
"Good quality and fast delivery"
"Such great prints and colors to choose from. Great customer service. "
"I purchased a bar and it was too small, returned the next day and it’s been almost a month with no refund. I don’t have the money to get a bra that fits until I get my refund, will not purchase from Soma again for this reason. "
"Soma has always been solid. The online catalog is easy to work with and the order processing and delivery are user friendly."
"While I received the product in an appropriate time, it was the wrong color combination. I tried communicating through the site to an employee, but got nowhere. I repackaged the item and have asked for an exchange. Still waiting for any word from Soma - no tracking info, receipt, acknowledgment, etc.
I realize it’s holiday time and things are slower so I’m trying to be patient. "
"I ordered several items over thanksgiving weekend. All but one arrived and it was on backorder. As of last week it had not arrived, and I contacted customer service via Facebook messenger. Within 30 minutes, an agent contacted me and said it looks like they no longer had the item, but would check with a store in California when it opened that showed they might have it. She contacted me about an hour later to tell me they did not. My options were to wait and see if anyone returned the item, or to cancel the order. They don't charge the credit card until it is shipped
I decided to cancel the order, but was very impressed by the quick response and the attempt to locate the item and have it sent to me."
"Multi return buyer for my wife christmas gifts. great products for a great price. great quality products. fast shipping the best and my wife loves them always."
"Love the sleepwear. So comfy and soft."
"Always great customer service. I only wear their pjs. Soft soft, comfortable and the pants have pockets."
"I’m a regular Soma customer because I love their products but also because I find the service to be excel, whether shopping online or in my nearby store. Ships well. "
"I first tried Soma several years ago and now I’m a lifelong wearer and fan. I have Soma bras, ****, pajamas and lounge wear - all super comfortable! "
"Always soft and comfortable for lounging and sleeping "
"I ordered a cool nights pj set for a gift about six weeks ago. I got my part of the order. The gift part said "in process". I finally went on to the Soma site to pull up my order information only to find that my gift pj order was cancelled. Never got an email or any other notification. Very disappointing. It is not so much that the order was cancelled....I understand that can happen from time to time....but the mere fact that they did not notify me. "
"I can’t speak to the products as they are gifts and have yet to be opened. As to business practices, Soma does not honor even the options it offers. During purchase I elected not to receive advertising, yet they put me on the mailing list anyway. I went through the unsubscribe process and am still getting email not related to the delivery of the purchased products. If you value your customers, honor their simple requests, especially when you offer the selection. A purchase should not require another 2 weeks of engagement to avoid spam I didn’t want in the first place."