"I ordered November 29 and I still don’t have my order. When I try tracking it I don’t see anything. I have spent over an hour waiting on the line to talk to Customer Service for Soma and no one answers....2 phone calls. "
"Very happy with the timely manner in which I received my items considering the heavy demand for on line purchasing during COVID. I love the quality of my lounge wear, and am especially pleased with how the “tall” fit so well. I’ve only washed my items once, but so far so good. "
"Bought a Sphinx type garment online and picked up in person. Decided to rerun and exchange based on the salespersons recommendations and very happy with choice."
"I am a newer customer to Soma, less than a year (introduced by sister-in-law). I have found both their in store customer service as well as online help to be excellent. Staff is knowledgeable and kind. I had an online order problem that was immediately solved satisfactory with one phone call. The friendly service and quality merchandise will keep me as an ongoing customer. I also introduced my sister to Soma and she had a great experience too. "
"I ordered a set of pajamas as a Christmas present. The turn around time from ordering to delivery was quick. I was impressed."
"they are so helpful, always trying to please the customer. right now shipping not to good, with the holiday and all still waiting on 1 package"
"Always a wonderful experience. The products are well made, **** and last. True to size helps on-line shopping. Soma is transgender friendly...very nice ladies work at Soma."
"ordered over a month ago and just recieved"
"I shop local and the staff is amazing. Friendly, helpful, and always a great experience. I appreciate the quality items that I can select from at Soma!"
"Love the cool nights pj's"
"Placed an order with option of picking up at local store, but return email from Soma informed me that order was canceled since the item was no longer available locally. So placed another order for same pair to be delivered. Received receipt email 11/27 from Soma saying that order has been received but as of today, 12/21, have not received package or any further correspondence about the order. Total waste of my time!"
"During non-Covid times I was fitted, at Soma, for bras by a lovely and helpful associate. When I needed additional ones during Covid, I was able to easily maneuver their website and place my order. I received a confirmation immediately and then a text when my order was ready for pick up. Took only a few minutes and I was on my way with my great new bras."
"I received an email for 30% off bras. Placed the order and the price I was charged ended up being higher than the original price shown prior to the discount!! I immediateky Tried to cancel order and was unable. I wrote A note to customer service and never got any response but I heard from a store stating they were sorry but there was nothing they could do at the store level. I had no idea where it was coming from as I just responded to the offer. To make it worse I have yet to receive my order! Never again!!!!"
"The bras are good quality though she shapes don’t always seem right for myself. The customer service at the store I went to was below par in my visit dispute my
Obvious patience and happy attitude."
"love the cool nights line of sleepshirts! comfortable in both winter and summer."