"I wasn’t notified when I ordered that my purchase was on back order. I still don’t have my purchase. Grrr!"
"I typically love these underwear. I bought 5 new pair. When I got them I washed them because I know I just love them, but when wearing them there is a spot on the stitching that is irritating. It’s by the cotton fabric piece in the crotch area. I thought maybe a fluke, but each pair was like that. It’s the way the stitching is in these new pairs. I was disappointed. Still like them, but not the same quality as older pairs."
"Good product. Shipping was a little slow."
" I have liked all the items I have purchased and we did go into the store for a personalized fittings. We used to go to another big name store BUT they do not know how to fit bras. this employee that helped us was very knowledgeable and found the right fit for my daughter. "
"I ordered the product on 12/04 and still have no idea where my packages are. Sent a message to Soma but they did not help me."
"Love these jammies, soft and comfy. I will be ordering another pair. "
"LOVE them because they keep me cool so I don't burn up. Also love that they come in Long Inseam and don't shrink when washed!"
"The lady that helped me, helped get the right size. She was very friendly and helpful. "
"I made a large order online and used ShopRunner for the shipping service. Several days after the scheduled package arrival date, I contacted ShopRunner to get an explanation and was told by them that the problem was with Soma. I emailed Soma and never got a response. Finally several more days passed and the package finally arrived. I understand the shipping delays with this Covid stuff, but to not even respond is wrong. "
"I have never had a bad experience
shopping @ Soma. It’s a great store."
"I ordered almost a month ago. It showed it was in stock, but it hasn’t shipped. "
"Thoughtful delivery packaging and always great products "
"I called to see when my gift would arrive. I learned it was on back order. I was helped with a different color of the same gift. It will arrive before Christmas. Than you. "
"The Soma bra I ordered is beautifully made, an excellent product. I can’t find a fit that is comfortable for me. I will continue to try however. "
"The products are beautiful and great quality. However their costumer service isn’t amazing. Shipping always takes a long time. Their sale items will sell out quickly and then be all available as soon as the sale ends. They have beautiful things but the shady sale practices and long ship time makes it 4/5 for me. "