"Package has still not arrived , Ordered as a christmas present Nov 29, and still not arrived."
"The only thing better than these bras is their customer service!"
"Gift cards were easy to order and arrived on time."
"I had a return and it turned into a 30 minutes process. I’m not sure why it was so complicated but I wanted to exchange and I ended just returning. I was very disappointed."
"I sent back a bra, that didn’t fit, on December 8 and still do not have my refund!"
"Still haven’t received my order from almost a month ago. No fault of Soma. Postal Service is completely backed up and no delivery in sight. Idiot even know where it is."
"I placed an order. Received notice 4 days later saying it was canceled because I did not pick it up in time. Called king if Prussia store to see if they had product. Woman basically said, “too bad. We don’t have it. You took too long.” How was I supposed to get there within 4 days? You didn’t even give me until the next weekend. I then went to the store. Two women working. Both chatting behind desk. Never looked up at me. I left."
"Love cool night pajamas!!"
"Several of the pj sets I tried to order showed they were in stock, but when I tried to put them in my cart, the system would let me. It would say - not available for shipping. If things aren’t available to ship, they shouldn’t been labeled “in stock.” I like my pajamas, but they are a little big. Seems like size large is too big and size medium is too small. "
"Great product, easy transaction, quick delivery. Needed to exchange at store that was easy too "
"So glad my package arrived"
"Frustrating to see that they offer a sale of items which I understand can sell out quickly but be advised of how many you have so when a customer orders it they expect it. If it's sold out don't sell it."
"I never received a shipping confirmation for my order. I was assuming even though I ordered the items on the 5th, they would not make it for Christmas. I did receive them the week before Xmas, but I was very close to purchasing a different gift - not great! I could never get through on the phone, I was told Soma was too busy to reply to emails, and the live chat is down as well...baaad customer service...I spent nearly $150, and this is what I experienced...?"
"Every experience has been great on and off line. Store is clean and orderly. Staff is very helpful. "
"soma's in-person service has always been top-notch. Although I have not been able to go this year due to covid I still order from them. They have never messed up an order. the quality is good and the clothes are breathable and comfortable to wear. Must try if you are looking for new lingerie or pajamas "