"My original order was damaged and I dealt with Jodi on getting a replacement. She could not have been more helpful and professional from starting the replacement process through followup. It was a pleasure having her to work with, she is a true 5 star."
"Called to clarify a mailing address on an order that I placed. Connie handled the issue quickly, professionally and courteously. A real pleasure!!! Read back the information clearly to ensure that it was correct. A pleasure to deal with!"
"Ordered a signed Messi jersey as a graduation gift for my son. The item arrived in a very timely manner. There was a small issue at first but the customer service team was excellent and made sure everything was correct and helped out tremendously! He loved it and couldn't wait to put it up on his wall!!! "
"ANDREA MENDOZA DID A WONDERFUL JOB RESOLVING MY ISSUE. WOULD BUY FROM THEM AGAIN IN A HEARTBEAT."
"Above and beyond. Exceptional . A true Pro and a pleasure.
"
"Jodi rocks, she provided me with excellent customer service after having an issue with my original purchase. I will continue shopping at SportsMemorabilia.com because piece of mind in the memorabilia industry is key. "
"Andrea Mendoza was extremely helpful and responded quickly and really informatively."
"andrea was super helpful and kept me informed with my order. she was very professional.
it was much appreciated.
"
"Lauren responded quickly to my inquiries and helped resolve an issue in a kind, courteous and efficient manner. Her company should be very proud in the way she represented them! "
"I needed to exchange a product. I contacted their service department and worked with Lauren Alfonso who was amazing! She was incredibly responsive and helped me through the process. I am thankful for the great service she provided."
"There was an issue with the shipping address, one call and a connection to Andrea Mendoza was all it took. She assisted me promptly and efficiently and without delay. An awesome service provider. "
"I had an issue with authentication on a baseball. I started with MLB, the authentication source, and after dealing with five worthless folks, got nothing but indifference and the run around. Lucky for me I called Sports Memorabilia and got Andrea to help me. She was a pro from the start and kept me well informed over the weeks it took to resolve the issue. I've never worked with anyone that followed up like Andrea. Thanks again for all your help!"
"Lauren provided superior service re: a recent overpay for item I purchased. She was understanding, efficient, timely and ultimately effective in responding to my issue. She did liaison between your company's sales department and Ebay and completed the transaction in a couple of days. I applaud her for her service and you for your judgement in hiring her. Thank you, Lauren.
Conrad Ferrara"
"I recently placed an order for an autographed baseball. The item arrived, half of the signature was toned and there was a smudge between the first and last names of the player. I followed the instructions for return (as indicated on the website), I spoke to Lauren Alfonzo, and she walked me through the steps that needed to be taken. Lauren was true to her word and was awesome from start to finish! I've always had great experiences when I've purchased through SportsMemorabilia.com and this was no exception! I was given a full refund in a timely manner as well. Thank you again!"
"Genevieve Busby provided me with excellent customer service! I was concerned that my shipment wouldn't make it for Fathers Day and Genevieve made it happen!!"