"I had a shipping error, and was able to correct it easily via online chat with Andrea. Super easy, and very helpful. Much appreciated"
"Jodi-Ann exemplifies the meaning of customer service. "
"Genevieve Busby rocks! Thank you :)"
"I had to make changes to an order and emailed/called SportsMemorabilia.com. Genevieve Busby was the first person I spoke with and they were awesome! They checked on a service for me and even followed up with a call and email to make sure the changes coincided with how I wanted my product! I also spoke with Melissa Opsina, she was also efficient and super helpful like Genevieve. Great experience with this site..."
"I have bought several items from Sports Memorabilia and it is THE ONLY place to go for autographed memorabilia. Genevieve Busby is a great representative of the company - she reached out making sure my order was correct / expedient. I will be using SM in the future! "
"Andrea Mendoza was very helpful and kind. She really provided an excellent customer service. Her response time was very good and she resolved my problem very quickly. Thank you Andrea!"
"Jodi Laureno was nothing but incredible. She helped us push our order through and get what we needed to by a tight deadline. She stayed with us the whole way giving us updates step by step. I could have imagined better customer service. Because of her I would recommend Sports Memorabilia to ANYONE. Her help was nothing short of fantastic. If every employee is half as good as she is. Then this company has the best employees in the country."
"Andrea Mendoza provided me with excellent customer service to get an item shipped to me earlier than originally scheduled. She was very polite and welcoming when I needed help and followed through with what she said she would do for me. I am greatly appreciative of her service and will continue to do business with this company because of great assistance like hers. Thanks Andrea!"
"I've ordered from here many of times, but after doing some research they have the same items listed on MANY other sports websites!!! Clayton Kershaw signed gold ball for 690 and he told me I could get it for 640! I found the same exact item on millcreeksports.com listed for 459 and when I called them I got it for 390! Item is a signed Clayton Kershaw 24K gold ball with PSA/DNA certification. limited edition of 22!! They're a great site but if you don't do research they'll charge you double for what you can get the same item for on another website!! Makes me wonder on all my other items how much did I get taken for a ride!! Excellent service and quick delivery, but after this Kershaw ball makes me really wonder. Love my Joe Montana and Jerry Rice signed pic. "
"I was devastated to see that the autographed jersey I ordered was damaged. I called and was connected to Andrea Mendoza thank god! She was amazing and kept me up to date throughout the entire return/repair process - letting me know exactly where it was in the status, etc. She's great and should be the face of the ordering process as well! Thanks Andrea Mendoza!"
"Lauren Alfonzo is such a great asset to your company. I am in Customer Service, have been for 13 years, and her follow up is second to none. Lauren was super easy to work with in getting a new name plate made and mailed out to my Dad's home as the gift I bought him had a small typo. Instead of needing to package and mail back, creating a lot of back and forth, she granted my request and had a new plate made and sent out. She would reply to my emails same day, and always with such a positive tone. Great work!!"
"Alot of places wont ship to the uk so i was very happy to find this place and couldnt be happier. Lauren Alfonzo was very helpful and i couldnt have asked for more . Any questions i asked was replied back to straight away . Updates of delivery without having to ask and very polite . Will definetly be recomendimg to people "
"Jodi-Ann went above and beyond to ensure our order arrived just in time! We appreciated her accommodation and professionalism. We will definitely be shopping with SportsMemorabilia again thanks to Jodi-Ann!"
"I ordered a Dak Prescott autographed card but what I received was a card without autograph. Apparently this card was incorrectly worded on Amazon.com and was not an autographed card. I was not too happy with this, but after talking with Ingrid Padron she said she would correct the wording on the website and send me another Prescott autographed card that had a higher price. Two days later I received the card and sent back the other card with the pre-paid return label sent via email. Ingrid did an outstanding job turning a bad customer experience into a great customer experience. I'm sure I will be doing business again thanks to the way she handled this."
"I had ordered a Christmas present for my husband about a week before Christmas. I got an email soon after I ordered it, stating that it was accidentally cancelled. The customer service I received from Jane Tesoriero was wonderful. She contacted me right away to let me know what had happened and was extremely apologetic. She assisted me in putting the order in again so that I would receive it in time for Christmas. After I received the gift, I noticed that the display case was damaged, which I can understand from it being shipped. I emailed Jane about it and she answered my email in a very timely manner. She put in an order for a new item to be shipped right away. I received it in time for Christmas and was very pleased. I appreciate the time Jane took to help me with my order and will definitely contact her agin if I ever need help with another transaction!"