"Excellent service! They took care of me fast.thanks to the great costumer service that I received. Also thanks alot christine for all ur HELP!!! I will recommend sports memrobillia to every one I no."
"I have ordered from your company 3 times now. The first 2 were flawless. This last photo I was not happy with the quality of the signature & it had a small crease. I contacted Christine in customer service. She had me forward pictures to her for review. Within 1 week I had a new photo (which was perfect) sent to me. I can honestly say this was one of, if not the best experience I have ever had dealing with a customer service issue, which is why I will definitely shop sportsmemorabilia.com again in the future.
Thank you very much to Christine for all your help.
Gary."
"An amazing place to buy sport signed memorabilia. I ordered a LeBron James signed photo and they had the best price online. The photo had an inscription and was priced wrong. Instead of telling me that they couldnt sell it to me for the mistake. They worked with me and gave me a reasonable discount that we were both happy with. Along with that they helped me get it framed and the work was amazing. The customer service team and especially Christine go out of their way to resolve your issues and make sure you are happy. The photo looked great when it got here and I was impressed with the service and product. Definitely a wonderful place to buy sports memorabilia from. I know its authentic as well because of the UDA card AND the additional guarantee authentification card from Sportsmemorabilia.com"
"The service representative, specifically Jane Tesoriero, was quite helpful when the vendor did not ship my order promptly. I needed a football helmet for a memorabilia signing and Jane ensure the helmet was shipped in time for the event. I would like to thank her for her diligence and assistance
Harry"
"I have to say that my www.sportsmemorabilia.com experience absolutely exceeded my expectations. I’ve purchased sports memorabilia from other online and store front companies in the past and I was sceptical at first having never dealt with this company. Their prices were significantly lower than the other companies I’ve dealt with and I questioned the authenticity of their products.
Not much of a computer geek, I chose to contact the company directly via telephone and the staff member (Joe) I spoke with was exceptionally friendly and knowledgeable about the product and reassured me that the product I wanted to order would be the one I would receive.
The product was shipped from the USA to Canada in five days with no brokerage/duty fees (USPS) and arrived in pristine condition. I have no questions about the authenticity of the product given that I have several other autographed memorabilia from the same athlete.
In all, I was very satisfied with the service and the product I received. I will certainly shop with this company again without hesitation and will be referring my friends to www.sportsmemoribilia.com for all their sports memorabilia needs!
If price is the deciding factor as to where you shop, it will be difficult to find another company that can compete and the service cannot be matched."
" I ordered an Albert Pujols autographed bat from SportsMemorabilia with authentications from MLB, sportsmemorabilia.com and Albert Pujols, when the bat arrived it only had the sm.com and a PSA/DNA authentication. While PSA is good, MLB and Pujols is better. I contacted the company and spoke with customer representative Christine who was very helpful in getting the situation resolved. She contacted the warehouse manager and got me the bat with the authentications I wanted, and sent a UPS label to send back the original bat. While it took a little longer to get the product I wanted, Sportsmemorabilia.com and Christine were diligent in fixing the situation hassle-free. I've purchased from the company in the past and would recommend them to others."
"Had a mix up with a product ordered from web site.I Called and reached Jane Tesoriero who was very helpful and professional in correcting the issue. She followed up with numerouse emails to insure everything worked out with the correction. Excellent customer service and I will not hesitate to contact her directly for all future orders, Thanks Jane!
"
"Best customer service I have had in a long time. Jane Tesoriero has been very thorough, helpful, and understanding with a problem I had in shipping. Everything was handled with professionalism and kindness. Top class organization."
"This was the best online experience I've ever had. I needed to change part of my order, which was done professionally and with expert assistance. The follow up emails & calls gave me great comfort. We would easily recommend this company to friends and associates.
This was 10-star customer service!"
"BUYER BEWARE!! I was interested in buying a signed Derek Jeter authentic World Series 2009 Jersey and put it in the cart. The next day I got a mail if there was a problem since the jersey was still in the cart. I looked at the inventory again and the jersey was no longer there. So I told the guy, Joe U., that since it's sold I'm not interested. He then let me know that he still had the jersey. We went back and forth about the price and in the end he agreed on my offer. After a week I received the package. In it was a signed and framed (as ordered) Derek Jeter jersey. BUT it wasn't the one we agreed on. First it was not signed on the front. Second it was just a "regular" jersey and they just put a World Series patch on the wrong sleeve (!) behind the glas! I'm still angry about this fraud. Joe called it a mistake and I returned the jersey. Despite many mails from my part I haven't heard back from them. I'm now trying to get my money back from them. But for paid fees etc. I will loose about $300. Thanks Joe for that..."
"I recently turned to SportsMemorabilia.com for assistance in purchasing 2 autographed & framed photos for a very important customer. The webiste was easy to use and I placed my order quickly. Almost immediately, I received confirmation of my order, which didn't surprise me. What did surprise me was the level of service that I received from Christine. She sent a separate e-mail letting me know that she would be following my order from beginning to end and that if at any point in the process I had a question or concern, that I should call or e-mail her directly. The next e-mail I received was her letting me know that my order had shipped, she provided tracking, and gave me an ETA for the order. While this might seem trivial, good follow-through and customer service have become a thing of the past for many companies. Christine went the extra mile and even went as far as responding quickly to a couple of e-mails that I sent her with questions. I work in sales and for me the most important part is not just making a sale, it's about giving the customer the best possible service & support so that they continue to think of me for their future needs. Christine did an excellent job and while I have ordered from SM.com before, I had not had this level of service. In fact I wasn't sure that I should use SM.com, but now that I've been helped by Christine, there is no doubt that I'll turn to SM.com again in the future.
Thanks Christine for making a difference!
Ozzie Munoz"
"I recently purchased a 1969 Joe Namath signed jersey as well as a Pete Rose baseball bat signed. I was extremely happy with both products, prices, and employees who helped me place my order. This is the best website to purchase any memorabilia from and I wouldn't even consider another site, especially after comparing prices. SportsMemorabilia.com has unbeatable prices and merchandise. I can't wait to place my next order! Gessin Pineda helped me purchase my Pete Rose bat as well as assisted me on a search for other products I was interested in. He placed my order and was extremely helpful on the phone. He was also available throughout the day to personally speak to regarding prices and products. Great staff, great prices, and great merchandise!"
"I visited sportsmemorabilia.com on 4/18/2011 and was browsing the Kobe Bryant autograph jersey section, when i came across and Item that was incorrectly pictured. Then i clicked on the chat button and started to chat with Gessin Pineda and told her about the situation online and she thank me for it and in exchange she offered me a discount on anything i would like to buy online. I gave her and item that i was interested and she quickly gave a price on it, she even gave me other suggestions on other similar items. she made me feel comfortable to make the purchase on the chat line. When i received my order it is the best purchase i have ever made as a gift for myself. i would recommend sportsmemorabilia.com to anyone and i will come back and shop here. thanks for having great sports products!!!! "
"Have been dealing with Gessin from sportsmemorabilia.com for a couple of months now and believe he has offered me great service and good value for money on my NBA products. Will continue to use sportsmemorabilia as my main supplier to get NBA products"
"I received my order from sportmemorabilla.com and unfortunately there was a minor problem with the picture. I spoke with their representative Joe who quickly offered two options to correct the problem. The product the sell is great and their customer service is unmatched. For those two reasons ill continue to buy from sportsmemorabilia.com and recommend them to others. Keep up the good work!!
Chris, Robbinsville, NJ"