"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I had trouble filing the claim on my phone through the text message, so I called and finally got through--but it took me a few calls. In the end, I was happy with the coverage. Thank you!"
"Excellent Customer Service"
"They took care of the matter right away! The person I spoke with was knowledgeable, and professional, and I had no problem understanding them. Everything went really smooth."
"This was a smooth, efficient process. My son’s air pods were replaced within a week of initial call.
"
"Couldn't ask for anything more"
"Great customer service and friendly personnel to talk to. Took care of my driveshaft problem. Thanks "
"My TASCAM CD-RW900SX Professional player/recorder quit working. So, I sent it to a regional Tascam-approved repair shop for repair. It seemingly took "forever" for them to give me any feedback. When it came, it was "short-and-not-so-sweet": IRREPARABLE". I notified Allstate that i needed to submit a claim on the insurance policy I had with them . Their answer was quite unexpected: "Send it to us. We will repair it for you." I did. And...they did. It is as good as new. Thank you, Allstate. I have been in :good hands: with you.
Larry E. Ford"
"Hopefully Ill get my replacement soon :("
"I ordered a replacement for my AirPods and they said they shipped it but the person on the phone is clueless as to what’s going on."
"We ended up just cashing out. Didn’t want to replace it with the same machine. "
"Was provided with excellent customer care "
"No refund yet or new product"
"Everyone that helped me with my claim was very nice and did everything they could to make sure my claim was processed properly and I had all of the information I needed to complete my claim. "
"Not recommended. Does not want pay for the coverage "
“Hello Reviewer2245518576,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide expeditious and hassle-free service to all our customer's. We also do our best to ensure our specialists are providing accurate and friendly service. Per our terms and conditions for furniture items, the issue must be reported within the first 30 days that it occurs. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.
At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
RR”
"Tv can't download apps like mine could. You can't down load apps at all on it."
“Hello Reviewer1889916180,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our consumers have the flexibility to make a selection. If the consumer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance but this must be completed prior to placing the order. We apologize for any frustration the consumer experienced due to this.
Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.
Thank you,
HG”
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer1595392671,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
OU
”